Cleveland ClinicReviews of clevelandclinic.org

Terrible reviews but im not surprised. I regret my time here. I did not have a good experience.

Visited Cleveland Clinic Akron General Emergency Department with elevated blood pressure, severe headache, dizziness, vomiting, and shortness of breath. To their credit, shortly after arrival, they drew blood, EKG and a chest x-ray. After a few hours they took my blood pressure about once/hour. TOLD THEM MULTIPLE TIMES THAT I HAD TAKEN NEW MEDICATION PRESCRIBED BY WORKMAN'S COMP (WC) OFFICE. I told them that my skin feels like a basketball, which is uncommon for me. Doctor twice denied that I was dehydrated. I was wheeled in and out of rooms and seen by four or five different practitioners. I was given medications for dizziness and vomiting. **Not even a hint or discussion of possible ill effects or reaction to the medication!! No Covid test or offer for vaccine. No offer for flu vaccine. No IV fluids (I agreed to IV fluids). The waiting area was packed. Emergency does not appear to have night shift housekeeping. The bathrooms were filthy, and blankets and trash were scattered around the waiting area. About eight hours in to my TEN HOUR visit, one person picked up the blankets. Masks were not worn by staff, but a few of us patients wore them. Staff was nice. Billing came in and I gave her the WC info. My insurance company has been billed despite me stating this is a WC issue. Now, of course I am on the hook for hundreds of dollars if not more. This is not the first time. Cleveland Clinic billing is scandalous.

I was referred to the Cleveland Clinic endocrinology department by my cardiologist to assure my hypertension was not related to my endocrine system. I subsequently scheduled the appointment and received confirmation with visit instructions. My wife and I then drove 5 hours to my appointment, parked, entered the main facility and eventually found our way to where we needed to be. The normal routine of check-in, insurance, etc. was performed and I was directed to another area of the building for my appointment. Eventually I was led to an examination room with a few more questions, blood pressure, temp, etc. This process took about an hour, then another ½ hour awaiting the Endocrinologist to arrive. All was well at this point, assuming 1 ½ hours is standard wait time for this type of visit. This is where the experience changes a bit. The Endocrinologist did not know who I was or why I was at Cleveland Clinic. I asked if they had read the referral information and the answer was no since their office had not received any information. For the next 45 minutes I proceeded to provide history on my condition, my understanding of why I was at Cleveland Clinic and provided a copy of recent blood work. The Endocrinologist suggested we do additional blood work, asked if I wanted a COVID booster, suggested an Abdominal Aortic Aneurysm Screening and suggested scheduling another appointment with the Cleveland Clinic Spine Medical Center, since during part of the conversation I mentioned stenosis in my neck. I still get those appointment recommendations every time I log into the patient portal MyChart. I left the appointment a bit puzzled as to why the Endocrinologist did not have any background referral information and I found it strange the appointment was confirmed without having that detail. I proceeded to the blood work area which was a great experience. In and out in a timely manner and the nurse drawing the blood was exceptional. However, I found it odd 6 or 7 tubes of blood were drawn. My wife and I left to drive another 5 hours back home. Quite a long day. I never heard back from the Endocrinologist so I went to the patient portal MyChart and asked for the results which were subsequently posted. I noticed many of the blood tests done had already been performed by the referring doctor and my PCP, so puzzled as to why repeated. I asked the Endocrinologist to provide a medical opinion after reading through the referral information. Apparently, the Endocrinologist office does not have access to the Cleveland Clinic Referral System so they asked me to have my doctor send them the information. My doctor’s office resent the referral information, but stated they could only send to the Cleveland Clinic Referral Office per procedure. Well, this went back and forth for weeks. As far as I know, the Endocrinologist never did receive any information which I still think is very strange. Why accept a referral appointment without referral information and background. This should be mandatory before scheduling an appointment. Now the bills start surfacing. If you don’t login to the patient portal MyChart, then you don’t even know a bill exists. Eventually, I received a USPS paper bill for the Endocrinologist services which was paid upon receipt. I still have not received a USPS paper bill for the blood work, but the charges are exorbitant especially since many of the tests had already been done. I then contacted the billing office, explained my experience, mentioned that many of the blood tests should not have been repeated and if done at my local Quest or Lab Corp would have been ½ the cost. I was hoping for some type of concession due to my experience and was sent over to the Cleveland Clinic Ombudsman office where I detailed my experience. I received a call back a week or so later telling me there is nothing they could do, but their reason was based on non-factual incorrect information. I proceeded to offer insight into the correct details, however, I was told the decision was final and they would not review further. Wow! The Ombudsman office did mention they would look at changing their process, but no commitment nor insight into what type of changes would be made. I don’t think anything will be changing since their decision was based on inaccurate information which suggests everything happened as designed. Bottom line, if you have a referral don’t trust the Cleveland Clinic process works and demand referral background is received and reviewed prior to confirming an appointment. Also, if blood work is part of the process, review the suggested tests to assure no repeats and opt to have blood drawn at your local Quest or Lab Corp which will be ½ the cost.

I checked into the ER at 2 AM. I was suffering from a bout of gastritis. I was dehydrated and vomiting anything that I tried to put on my stomach. I went to Medina Cleveland Clinic asking for an IV and nausea medication. They refused till they knew what I was dealing with, as I was actively telling them what I have been dealing with. Hour after that, I finally get to the back and hooked up. The ONLY test they ran on me is a cat scan on my chest . For stomach pain and vomiting. After 3 more hours of waiting for an answer and being denied even ICE CHIPS because I was NPO, they discharged me. Without showing any ability to hold something down. I immediately left the Medina CC and went to Barberton Summa, where they immediately placed me on Sucralfate and began working on my stomach lining. Cleveland Clinic is an absolute joke of a healthcare company and it’s sad they have such a stranglehold on it, because they have 0 care for patients not on their literal death bed.

Cleveland Clinic is a great health care organization. However, unless you are tech savvy and know how to use their MyChart, it is absolutely, totally impossible to speak to your doctor via Landline.

I’ve never had a bad experience with customer service. Everyone I talked to is doing their best and working hard to answer our questions and if they can’t they will transfer us to someone who can! 11/10

WARNING, BEWARE.... After telling me they would take my wife's Blue Cross Insurance and the total bill would be $35 for a office visit NOT at the Cleveland Clnic, she paid $25 and they are still billing for $123 for a Cleveland Clinic Facility fee. The doctors office says they can do nothing, and Cleveland Clinic says to contact our insurance as they do not have an appeal process. We were never told of this 'facility fee' and our feeling is they are double dipping. We are making a complaint with the state for insurance fraud. I am on Medicare and I too had an appt. so if they are billing Medicare the same way and I hope Medicare stands up to them. When we hear about Social Security and Medicare running out of money, perhaps this is part of the reason. Shame on you!

I recently had an appointment with Dr Rebecca Kuenzler. My experience was awesome from beginning to end. When I enter the office I was registered by Daisha, who was friendly, helpful, engaging and funny. I was then interviewed by the doctors assistant, Sanem. She was friendly, empathetic, thorough, and very patient. When Dr. Kuenzler came in the room with a huge welcoming smile, I knew I was in the right place. She was also very thorough, very patient, and very informative. She really filled in all the gaps of information that were rolling around in my head and nobody else has really been able to answer. I felt at ease with her and less anxious about my condition. She and her staff are amazing and I recommend them to anyone.