Clean OriginReviews of cleanorigin.com

It is worth noting that after my negative one star review, the company responded... "We’re very sorry to hear about your experience and want to help resolve this as quickly as possible. Could you please reach out to our customer service team with your order details so we can look into what happened and work toward a solution?" Where was this so called help when I was in the midst of the problem? I was only told that I was on my own, lied to about a Fed Ex signature, and told to go to the police. (See my original review)

the entire purchase overall.

very easy to pick what I wanted and receive it. Although it was a bit slow in shipping it.

Great ring exactly as I wanted it! I'm not great with digital dimensions and didn't think about the different the finger lengths of the models versus the person I'm buying it for. It took me a year to find the setting I liked. Clean origins had it and that's really how they won my business. Anyway, I proposed 5 hours after it arrived because I couldn't wait and wanted to know what she thought. She said yes! All of her friends ask why it's so big. I think that's a good thing! Not sure, but it makes me a little self conscious though. Fiance loves it and so I'm very happy. Wouldn't change a thing

I had a really great experience with Clean Origin from start to finish. Buying a ring can feel overwhelming, but the whole process was easy, straightforward and stress-free. The quality is amazing. The craftsmanship is solid and refined, the setting feels secure, and the diamond itself is stunning in person — even more beautiful than I expected! Everything feels well made and thoughtfully designed. Customer service was responsive and helpful whenever I had questions, without being pushy or salesy. Communication was clear, shipping was smooth, and everything arrived exactly when they said it would. Overall, Clean Origin delivered exactly what I was hoping for: a beautiful ring and great quality. I’d absolutely recommend them to anyone considering a lab-grown diamond.

Communication via email and phone was great ! My wife loved her tennis bracelet, bracelet was just as described. I will purchase from CO again !

Beautiful rings! Fast processing and shipping My partner loved it!

Order number #CO10128916 My husband and I placed an order with Clean Origin nearly 40 days ago. We spent almost $1,800. All we are left with currently is a singular invoice and a couple emails to do damage control, and our money taken from us. We were given an estimated ship date of December 29th That came and went without a word. The date was then moved to January 9th but only after I had to chase them down for any communication about it, and STILL i received no shipment confirmation, no tracking, no ring, and no communication. I’ve now sent multiple emails to initiate any sort of reassurance. On January 9th I demanded to either know the status of my ring or a full refund. Since then, any form of communication has gone cold. This experience has been nothing short of infuriating. Clean Origin has no problem taking your money in full immediately, but suddenly disappears when it comes to delivering the actual product. Holidays or not, there is zero excuse for this level of negligence, especially when you’re charging thousands of dollars for rings that are meant to symbolize trust and commitment. Do better or stop calling yourselves a trustworthy jeweler. Because from where I’m standing, this whole process feels like a scam with extra steps!