Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...
Clean Origin (cleanorigin.com) has 317 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
cleanorigin.com
Website
cleanorigin.com
Category
Jewelry & Watches
Location
Stamford, Connecticut
Listed on Five Star Index
2026
About these reviews
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The company replied to 41% of reviews.
Latest
Most recent review: October 2026.
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I ordered a diamond tennis necklace (order #CO010129617) on December 17th directly from Clean Origin’s in-stock section, specifically choosing an item advertised for arrival in time for Christmas.
The order confirmation email clearly stated an expected ship date of December 23rd via overnight FedEx, and a pre-purchase chat representative assured me it would arrive on time.
On Christmas Eve, I contacted them as I had not received shipment or tracking info.
Chat support revealed the order was still “in process” due to “quality control and holiday volume,” with no actual ship date and no estimated ship date.
The rep admitted they do not guarantee delivery dates, despite marketing in-stock items for Christmas delivery.
This leaves my wife with nothing to open Christmas morning in front of our six children - heartbreaking disappointment and unnecessary stress during the holidays. Only empty apologies, no expediting.
Clean Origin’s misleading advertising and lack of follow-through turned a thoughtful gift into a nightmare. I am left scrambling last minute.
I will pursue a chargeback with Visa and warn others everywhere. Avoid this company for time-sensitive purchases, especially holidays - many better diamond retailers exist that keep their word and care about their customers.
Response from Clean OriginJan 7, 2026
Hi Scott,
We are very sorry for this experience. You are absolutely right, and we take full responsibility for the delay and the missed Christmas delivery.
You placed your order with the reasonable expectation that your item would ship in time for Christmas, and we failed to meet that expectation. The necklace you ordered was part of a holiday promotion that sold through more quickly than anticipated. To fulfill all orders, we immediately began producing additional pieces and did everything we could to expedite production. Unfortunately, despite those efforts, we were not able to complete and ship the order in time for Christmas.
That explanation is not meant as an excuse, rather, it is simply where we fell short. We should not have created an expectation we could not meet, especially for a time-sensitive holiday gift.
We fully understand how disappointing and stressful this was, particularly on Christmas Eve, and we deeply regret that this resulted in your wife having nothing to open on Christmas morning. That is not the experience we ever want to create for our customers or their families.
At your request, the order was canceled on Christmas Eve and a full refund was issued immediately. While that was the correct step, we recognize it does not undo the disappointment caused.
Your feedback is taken seriously, and we are actively reviewing our holiday inventory, production planning, and delivery messaging to ensure this does not happen again.
Again, we are very sorry for letting you down.
EA
Eli A.
I ordered a bracelet three weeks ago…
I ordered a bracelet three weeks ago they gave me a delivery date of the 17th of course I didn't get it this seems like the same problem a lot of people have they sell stock that they don't have and you could wait months for it it was a gift for the holidays and of course like many others that is ruined I wouldn't recommend using them you've been warned
Response from Clean OriginJan 7, 2026
Thank you for sharing your feedback, Eli. We sincerely apologize that your holiday special didn’t arrive as quickly as expected. These items were part of a very popular promotion, and demand exceeded our expectations. In order to fulfill all orders as quickly as possible, we had to produce additional pieces, which unfortunately caused some delays.
We understand how disappointing this was and that better communication from us about order status would have helped. We’re actively improving how we update customers during high-demand periods so this doesn’t happen in the future.
We appreciate your patience and support, and we hope you’re enjoying your purchase.
NA
Natalie
Clean Origin's customer service is top notch!
My ring had to be resized and was delivered in less than 2 weeks (which was a lot earlier than anticipated)! I was helped by Kim and she was extremely friendly and responded to all my inquiries in a timely fashion! This transaction could not have gone more smoothly and I recommend CO to anybody looking for a gorgeous stone or any jewelry!
Response from Clean OriginJan 7, 2026
Hi Natalie! Thank you so much for your kind words. We are happy that we were able to service your ring quickly. Thank you for taking the time to share your experience with us. If you need anything else, please let us know!
BA
BAL
Did not arrive as advertised, classic bait and switch
Well 2nd order failed to make it here by Christmas as they advertised. Two phone calls and one chat reassured me and stated it would be here by now, it would ship on by the 23rd overnight at that just in time for Christmas and guess what? ALL LIES! I took screenshots of everything and plan to report this as it is a classic bait and switch tactic. I feel embarrassed as now no gift will be given! Don’t need it now since Christmas will be over and no gift! Appears I am not the only one based on recent reviews.
CO10129662
Response from Clean OriginDec 24, 2025
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration this situation has caused, especially during the holiday season. Our team was shipping orders until late on the 23rd, but we will need your order details to confirm the status.
Once we have the order details we can investigate the matter further.
RM
Rachel M.
Bumpy Road but beautiful product
Ordered a ring for Christmas and was told it would ship on 12/22. When I contacted them about the shipment, they couldn't confirm it would be here as promised. I reached out to customer service over 5 times and each time they promised an update. I never got an update. Also, the customer service has no clue what is happening in production.
*Update: they made it right and it got here on time. Ring is gorgeous and better than expected. I would order again but a lot earlier.
Response from Clean OriginDec 24, 2025
Hi Rachel, We are very sorry for the frustration and disappointment we caused, especially with a Christmas gift. You’re absolutely right to expect clear communication and accurate updates, and we fell short there.
Due to a much higher order volume than anticipated, our team prioritized getting orders shipped as quickly as possible. Unfortunately, that meant our internal status updates and customer communication didn’t keep pace, and promises of follow-up weren’t met. We understand how upsetting that is, and we take responsibility for it.
We do want to share that your order shipped last night and is now expected to be delivered today. While we know this doesn’t erase the stress leading up to it, we hope it brings some relief. Happy Holidays!
JK
Jared K.
Ruined christmas
I ordered a tennis bracelet for my wife for Christmas on November 24th. Was supposed to ship on 12/10. I called on 12/13 and they said it was delayed but would expedite. They said it would be delivered on 12/16. I called on 12/17. They said 12/18 or 12/22 at latest. I called on 12/22. They said they’d talked about my order in their daily meeting and would call me back. No call back. So despite ordering a month in advance, it won’t arrive before Xmas. And I had to constantly call for updates. Terrible experience overall. Would never consider buying from them again.
Update: It's Christmas eve, Fedex just tried to deliver my package at my work address and no one was there to sign for it so now it will be delivered to my house on 12/29. I had previously asked to change the shipping address once I knew it was going to be delivered on Xmas Eve... but no one changed the address. no one called me back...
Response from Clean OriginDec 24, 2025
Hi Jared,
We’re truly sorry for the frustration and disappointment you experienced, especially given that this was a Christmas gift. We understand how important timely delivery and clear communication are, and we regret that we fell short on both.
During this period, we experienced a significantly higher order volume than anticipated, and our team was prioritizing getting orders shipped as quickly as possible. While we were consistently working to obtain updates from our production team, we were unfortunately not always able to provide real-time information, which led to delays and missed follow-ups. That is not the experience we aim to provide.
We do want to confirm that your order shipped last night and is expected to be delivered today. That said, we fully recognize that the delays and lack of proactive communication caused unnecessary stress, and for that we sincerely apologize.
Your feedback is taken seriously and has been shared internally as we work to improve our processes and communication moving forward. Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience this caused.
KA
Kan
Your company put wrong address down
Your company put wrong address down, called several times and was told someone would follow up. No one followed up and I had to work with FedEx on my own. I ended up driving to FedEx to get my package. Very disappointed in how everything was handled!!!
Response from Clean OriginJan 7, 2026
Hi Keith, thank you for sharing your feedback with us. We are sorry to hear that there was an issue with the FedEx delivery. Our records do indicate that we reached out to FedEx, to assist with the delivery issue, and we were advised that a second delivery attempt would be made the following day. While we are happy to know that you received your order ( and we hope you love it!) we are sorry for an frustration or stress you encountered.
