Lisa
Clean Origin Response to my Review is Wrong
I wrote a review here about a 13-carat-weight 18K gold Riviera-style lab-grown diamond necklace, which my trusted local jeweler told me was not 18K solid gold; it was gold-plated over another metal, probably silver. For that reason, the jeweler would not resize it for me. I wanted a local jeweler to do it because the Clean Origin process was too lengthy. Clean Origin responded to my review, stating that the jeweler would not resize it for me because resizing a Riviera-style necklace is difficult. That was not the reason my local jeweler wouldn't touch it; it was because she wasn't sure of the metal under the gold plating and didn't know what heat would do to the necklace.
Response from Clean OriginDec 12, 2025
Hi Lisa, thank you for sharing your feedback. We understand how concerning it can be to receive differing opinions, and we want to provide clarity for you. Your necklace was made in solid 18K gold and was stamped accordingly. We do not manufacture or sell gold-plated fine jewelry. All of our pieces follow FTC regulations for gold content and undergo metal verification and quality-control checks before shipment. The diamonds in your necklace are lab-grown, as described on our site. We also want to provide some context about resizing Riviera-style necklaces. These designs feature a continuous line of diamonds and require specialized tools and training to safely adjust. Because of the precision required, turnaround times for working on these pieces can be longer than some customers might expect. Our previous response was meant to provide general information about the complexity of these necklaces, why some jewelers may hesitate to work on them, and why it may take longer to service these pieces. This is a standard industry practice and does not reflect on the authenticity or quality of the materials.( We apologize if this was not clear) We’re glad your refund was completed promptly. We are always happy to answer questions about our materials or manufacturing processes. We take the authenticity and quality of our jewelry very seriously and stand behind every piece we produce. Thank you again for your feedback.