maya H.
BUYER BEWARE
I bought a house, and had not even been here a month when I came across their ad somewhere online. I used Paypal to checkout, but I forgot I hadn't changed my address on my Paypal acct so my first order went to my old address, even though I had put the right address in my order. Paypal must've changed it back to my old address. I wrote to them and told them, and asked for my products at my current address. They said they couldn't unless the items supposedly received were returned. How many people do you know return something at their expense when something wasn't addressed to them?? This was in August. Last week I received an email saying that I was going to get another shipment (which is funny bc I have NEVER received anything from this company), so I contacted customer service and demanded immediate cancellation. I got busy with life, and forgot to follow up, so guess how I started my morning today? I woke up with a $108+ charge!! I called them, and demanded cancellation, and refund. They had the same song and dance. This company has what seems like a great mission, but all and all they are not an upstanding company, and they do not care about their customers. They basically have stolen $217 from me and ONLY offered me a 30% refund from today's charge. 30%! Are you freaking ridiculous?! One of the worst companies I have EVER had the displeasure in dealing with!
Response from CleanomicNov 17, 2023
Thank you for your feedback. We're sorry that there was an error in your shipping address from PayPal. Please note that we ship all orders to the address the customer places in the order. However as a goodwill gesture today we refunded your order.


