ClarendaleReviews of clarendale.co

Quality is poor and customer service is a nightmare to return . There are multiple email of negotiations to keep product. 120% , 150% credit and even though you specify you don’t want exchanges, credits or discuss any other alternative they don’t care. I have had 6 emails going back and forth and the still no resolution. I ordered two bras and dress based on reviews( I usually never have an issue or return) which I think reviews are fake . The quality and sizing wasn’t to my liking . All I ask for was to return and refund . I am within the stated refund policy so at this point they are just hassling people which is really unethical. They do have a disclaimer on the website that says they will try to give you the best options for returns . But the best option is for their benefit not the customers !!

Efficient and secure order placement; boots are better than expected. Quick delivery and great communication throughout shipping process.

STOP - DO NOT PLACE YOUR ORDER. They are easy to order from but not holding true on the 30 day return guarantee. The Lark Bird Garden Stake I ordered was much thinner and cheap in appearance. Cost should have been 1/4 the price paid. I immediately requested a refund. The 1st response was to take pictures front and back for them to review. After sending pictures the 2nd response was they will give me 2 options. • A 100% store credit to spend on anything in our store, whenever you like, in case there was anything else you had your eyes on. • Or, if you prefer, a 20% refund of your purchase price, and you get to keep the product without having to send it back I find this totally unacceptable.

Return Process DO NOT BUY FROM THIS COMPANY I am writing to express my significant frustration with the return process. I had to request assistance with this return four separate times, and what should be a straightforward transaction remained unresolved. While I understand the need for reasonable return procedures, requiring a customer to make repeated requests simply to initiate or complete a return is unnecessarily cumbersome and falls well short of the level of customer service I would expect. At this point, the amount of time and effort required to make a simple return has become unacceptable.

What an awful experience!!! I ordered a dress that arrived looking nothing like pictured, the color was off, the fit was terrible, and I did not want to keep it. I had contacted Clarendale to return the item, it was difficult to get a response, when I finally did I was offered to keep the dress at a discount. I could not use the dress and had no reason to keep it, they responded with another offer to keep the dress, after several emails back and forth I was given a return code. I was responsible for the shipping charge and sent the item back. It has been over a month since I have sent the item back and have not received a refund, I reached out and they need the tracking number to locate the item. I had included the order details in the package so if they have the item the tracking number should be irrelevant. I am frantically searching my home for the tracking number but doubt I will locate it. Do not order from them, it is not worth the hassle and they have the worst customer service I have ever had the interaction with, I am so upset that I am out the money I spent on this ugly dress. Please stay away!!!

Communication was amazing. My clothing did not work out. I was not happy..but they made it right and were very professional and more than fair.

The dress that I order didn’t look anything like the picture online It was actually terrible, the material was cheap. And on top of everything else, I couldn’t even return the item they made it impossible. You cannot get in touch with them.

I eventually received my full refund, but only after more than 30 emails. When I first requested a return, instead of simply providing return instructions, I was offered a 20% refund if I kept the merchandise or 100% store credit. I declined because I wanted to RETURN the items. The offers then continued, with increasingly larger discounts—eventually reaching 65%—if I would just keep merchandise I had repeatedly said I did not want. There were also requests for photos and additional information before I was finally able to complete the return. When a customer asks to return something, it should not require weeks of negotiations while a 30-day return period is ticking. I ultimately paid $20 myself to ship the merchandise back. I did receive my full purchase-price refund, but after this experience, I would not purchase from this company again.