Ingrid
SCAM! PLEASE R E A D ALL 1 -3Star reviews !
PLEASE, R E A D all the poor reviews (1 to 3Star), they are a GENUINE, HONEST reflection of Clarendale's defrauded customers... And they are is collecting M O R E of them DAILY, checked several times: NEGATIVE reviews are going UP ! ...SERIOUSLY, people have BETTER things to do than wasting time writing them.... Ordered a JACKET inSeptember, took weeks to get here... NOT their claimed 3-6 business days: They're in CHIINA, NOTin USA, as claimed. A JACKET that looked sturdy, high quality with a stand-up collar in their pictures. But we ACTUALLY received was a limp, flimsy, cheap SWEATER with no ;stand-up' collar, not even close to their FAKE pics. We did EXTENSIVE RESEARCH + can prove they STOLE pictures from reputable USA website that actually sells the REAL articles. We found it! Further research +help from another Investigator found PAID reviews from friends and employees who put them on their site posing as 'Happy Buyers'. Upon receipt, we immediately contacted "customer service" to find how to return, (NO Instructions on site),even sent pictures with proof of their FAKE, STOLEN pictures +pointed to the obvious BLATANT differences with pics of what we received instead. Also, we had asked PRIOR to order about CHINA sizing...and were assured, items fit : TRUE TO SIZE ! Usually wear a small/medium, but ordered their LARGE and it was still too small.. typical China sizes Is there ANYTHING they do N O T 🤥L I E about ? Since asking 4 return, they 😱GHOSTED👻 us, ABSOLUTELY NO RESPONSE ! Tand they're NOT in USA, but in Hong Kong, CHINA ! After we put the review on Trustpilot, they finally contacted us with a partial refund offer, just like they have done to ALL of the others they have defrauded ! ALL they do is send robo messages, you can't even interact with a real person. getting sick of it...🙄 IMAGINE THAT ! Just send our refund, SCAMMERS !
Response from ClarendaleOct 11, 2026
Hi Ingrid, We’re sorry to hear how disappointing this experience has been. We understand your frustration regarding the jacket’s fit, the differences between your expectations and the item received, and the difficulty you’ve had getting a response about your return. This is not the experience we want our customers to have. We’d appreciate the opportunity to review your concerns and help resolve this matter. Please email us at [email protected] with your order details and any relevant photos so our team can look into what happened and assist you with the next steps. Warm regards, The Clarendale Team