Happy C.
I purchased the Florenza Women’s wrap…
I purchased the Florenza Women’s wrap pant set in the green color advertised on their website. The item was not at all as pictured and design was sewn differently to mimick design being advertised. The green color was totally different as well as the material looking different from website picture. What the heck! I can’t get them to respond to my emails. I also ordered a visor hat and the brim is bent and fits wonky on my average size head. I am very disappointed by this situation! I want to return items. No one has yet replied to my email messages???? 7-29-26 This company has my email address and still no response to any of my emails. RONCE has not replied to date? The company is totally ghosting me. How is it they keep sending me SALES emails but don’t respond to the emails regarding the order at question asking for a refund??? This is not a reliable site & if you are not satisfied with product &!it doesn’t fit or represent what was advertised they just keep your money and do not respond at all. Why is that? I have been scammed and they have my money.
Response from ClarendaleJul 21, 2026
Hi! Thank you for taking the time to share your experience. I can understand how disappointing it must have been to receive items that didn't match your expectations, especially when you've been trying to reach us without success. Please email me at [email protected] with the email address used for your order. I'll personally review your case, make sure it's properly looked into, and work with you to find the best possible resolution. Ronce Clarendale Customer Care




