ClarendaleReviews of clarendale.co

As other shoppers have reported, do not expect a full refund if you are dissatisfied with your purchase. First, you have to contact customer support by email (no phone number), they will ask you to submit a photo of each item you want to return, then starts the back and forth of customer service offering you “options” in lieu of making a return. First, they offered me a 100% credit to be used on their site; my second option was a 20% refund of the purchase price and I can keep the items. When I refused, they gave me a better option of 30% refund of the original price and I can keep the items. Do not be fooled by this company, which has a very nice looking website and promises of customer satisfaction. I regret my purchase from Clarendale and hope to warn others.

Many items were not to size, sadly the return information was incomplete. Customer service correspondence was pleasant.

The package came in really quick and the ring was very nice.

THEY DO NOT GIVE YOU A FULL REFUND AS STATED - OFFER YOU 20% TO KEEP SOMETHING THAT IS UGLY, SMELLS, AND DOESN'T FIT....OR YOU CAN BUY SOMETHING ELSE ON THEIR SITE. BUYER BEWARE!

The items were exactly what I expected. I love all of them!!

Just received my order. Shipping was fast and easy. I am very happy with my purchase.

IT'S HIT OR MISS WITH THIS COMPANY! 1st of all, the company is deceptive in their return policy. They DO NOT provide free returns, you have to pay to ship your return to CHINA! and the website makes no mention that the merchandise is coming from a China, you realize it when it takes 6 weeks to arrive. I ordered $538 in merchandise. The Rivella – Washed Denim Two Piece Summer Set and the Solenya – Women's Off-Shoulder Two-Piece Set are both absolutely beautiful, the fit is perfect and they are as pictured on the site (I ordered them 2 sizes bigger) everything else I bought is questionable!!! The Slowlinen – Loose Button-Front Overalls smelled like pure toxic chemicals, I couldn't even keep them inside my house. The Karissa – Women's Flowing Wide-Leg Halter Jumpsuit and the Lunavia – Women's Wide-Leg Button-Front Jumpsuit are the worst fit, cheap material and nothing like the pictures advertised. The Florenza – Watercolor Floral V-Neck Blouse and the Lunavia – Women's Notch V-Neck Blouse (I bought 2 colors) are actually okay since I sized up 2 whole sizes otherwise they would feel too stiff. The fabric is hard and can look cheap if you don't pair it with the right outfit. The Lunavia – Women's Vintage Relaxed-Fit Wide-Leg Jeans OMG!!! TERRIBLE! The pants literally have 2 buttons and 1 buttonhole AT A SLANT! I laughed so hard at how awful these pants are crafted, like a 4 year old in some sweatshop made them. The Velora – Women's Tailored Pleated Trousers are okay, the fabric is cheap. The Marenza – Women's Draped Linen Two-Piece Set has an absolutely awful fit, the fabric is cheap and its stitched together awkwardly, one leg is tighter than the other. When I complained about my purchase, the reps were extremely polite and helpful ( I guess to distract you from how angry you are) I wasn't going to pay a ridiculous amount of money to send this crap back to China! So of course I accepted their offer of 40% refund for the items I hated. Order at your own risk, just be sure to order the stuff that has great reviews, always order 2 or 3 sizes bigger and just have it tailored to fit. Avoid the other stuff. Know that you WILL NOT be getting a refund from these people. They are definitely sketchy.

This company is completely incommunicado. If you have a problem or a question you are ignored. I now see they are located in China, not apparent from the sound of their name and they sell through Shopify. Just minutes after submitting my order, I read some bad reviews about Clarendale's product quality and decided to cancel. That is when I discovered that the lack of phone or email support On their website they say that you must cancel an order within 12 hours, and they typically respond to messages within 24 hours. It has been more than 24 hours and I have yet to hear from them. I have reported them to my credit card company. Buyer beware!