Jodi T.
Terrible return experience
I recently bought a dress through Clarendale. It was a size small but way too big. I promptly emailed them to return it and they requested pictures of the dress. I had to send them a picture of the tag and few pictures of the dress laid out on a surface (not being worn). Never had to do that before with other companies, but I did it. Then I was offered a 20 percent refund or 100 percent store credit. I emailed them back and responded that they don’t offer an xs so store credit does not make sense since their sizing doesn’t work for me. So far no response I am hoping I hear from them today with full refund. It seems Clarendale tries to wear down the customer with the runaround until the customer gives up. It’s been 4 days of emails and still not resolved. Hopefully they will resolve this with a full refund but should not take this much work. I did read the return policy beforehand and it does not state you get 20 percent refund if it doesn’t fit. I would NOT recommend buying anything from Clarendale. This was my first purchase and it will certainly be my last purchase.
Response from ClarendaleAug 31, 2026
Hi Jodi, We’re very sorry for the frustration and extra effort you’ve experienced while trying to arrange your return. We understand your concern, especially since the dress was too large and an XS is not available as an alternative. We also regret that the back-and-forth communication has made the process feel unnecessarily difficult. Please email us at [email protected] with your order details so we can review your request directly and help move the return and refund process forward. Warm regards, The Clarendale Team