ClarendaleReviews of clarendale.co

I am very happy with the colour, size and quality of my new swim suit. They arrived promptly and in good condition.

I ordered $49 slacks (on sale from $99) on June 28. I received them July 15 and when I opened, they look nothing like the website photo and description. They are a shiny thin material, no back pockets or back elastic band. There is no tag with a brand, material info or washing instructions anywhere on them. These look like they were made in China or I got from Temu for $20. I tried to return them on July 16 and no one returns your emails until right before your 30 day return window is over. I tried to leave a review for my order and there is nowhere on their site or ordering confirmations for me to do so which leads me to believe the reviews on their site are also fake.

Cute styles but nothing fit as shown. Very cheap material. The 1-star rating, however is due to HORRIFIC, non-existent customer service. Want to make a return? You'll have to take it up with your credit card company as they will not respond! Buyer beware...save your time and money!

Great customer service.

The item I bought on sale for 29.99 from 59.99was a metal sign. The price was excessively high. But I loved the sign But then I found the exact sign on Temu for around $5. I mean the exact item!!! When I tried to return it I got no response from four emails to customer support. Finally I got a response. They wanted pictures of the item in two different follow up emails. Then they wanted me to print and fill out a printed paper form. Then they kept refusing to authorize a refund, but kept offering me a discount to keep the item. Finally after I was extremely clear I did not want the item, they told me to send it back at my expense of course. They wanted it tracked and insured. $11.49 to ship it. So it has been shipped and it has been over a week and no refund as of yet. I would very much say their refund/return policy/process is specifically designed to prevent you from returning items by making it extremely difficult. I sent all the tracking information the day I returned the package. I was out of town for two weeks. When I returned I found the package that I had just spent money on to ship, had been returned to sender!!!!! It had actuall stamps on it! Not like it was processed by the post office. But like it had been received and then had 8 stamps placed on it and returned to sender. I verified that I sent it to the exact address on the shipping form that they required me to enclose. It was exactly correct in every way. Clearly this company will do anything but give you a refund. If you are happy with your purchase. You are probably fine. But if you try to return good luck. So now I have spent even more on an item I can not return. Had they been honest up front and said we will not give you a refund I wouldn’t have even tried to send it back! Extremely deceptive practices. And now I am stuck with a product I do not want. With no way to return it. Paying even more that I had to originally pay for an over priced item. This is the first review I have ever written. But I feel strongly that this company is fraudulent when it comes to their return practices.

My hat is exactly what I was expecting. I use it when I drive to shade my eyes.

I actually would like to give this company a 0 star! The quality is terrible and customer service is non existent. I have been trying to return 3 items for over a month, so now the 30 day period has come and gone. I finally got a response to my several emails with a song and dance about their system. They then tried again to offer me a discount to keep the sub par items. They finally sent me a shipping label with an address to send it to. I also had to pay postage up front and was told it would be reimbursed. So now I'm out another$22.40 as the package was returned to me as "attempted not known"I have never in my life had a company with such poor customer service. You can't call and talk with anyone, everything is done through email. I would never, ever order anything from this company again. its been almost 2 months that I have attempted to return this merchandise and I am sure their next response will be it's past the 30 days.

I ordered a 3 piece swimsuit set. What arrived was not what I ordered. I sent an email to support requesting a return with a refund as I had to purchase somewhere else due to time. Beginning on 7/31, I received nine different email offers starting with 30% refund and 100% store credit until finally a full refund with me paying for postage and providing tracking information for the address provided by them. Package was sent on 8/5 and tracking provided. On 8/11 I checked the tracking only to find that the package was being returned because there was no party by that name at that address. I immediately sent an email to support demanding a full refund immediately and provided to them photos from USPS of the mailing label that matched the address given. It has been two days and I HAVE NOT HEARD A WORD. At this point they have taken my money for the item and I have paid for shipping for an item that I did not order. I WILL NEVER ORDER FROM THEM AGAIN AND I STRONGLY SUGGEST THAT YOU DON'T EITHER. THIS IS A SCAM COMPANY!!!!!