Erika
I ordered the Marsona pants in dark…
I ordered the Marsona pants in dark olive. They came with no labels inside for size, brand, fabric content, or care instructions. They fit but were a little shorter than I like (I’m 5’7”) I emailed Clarendale customer service to ask about care instructions and whether the pants would shrink. I received an answer telling me to wash them in cold water and hang to dry. I took out the hem before washing, planning to re-hem at an inch longer than they arrived, and followed the washing instructions. They are now unhemmed and are shorter than when they arrived, having shrunk about 1.5 inches. Also are a little tight all over. Very disappointed, and I can’t return them because they came with no paperwork whatsoever.
Response from ClarendaleAug 31, 2026
Hi Erika, We’re very sorry to hear about your experience with the Marsona pants. We understand how disappointing it must be to have them shrink after following the care instructions provided by our team, especially when they were already a little shorter than you preferred. We also understand your concerns about the missing labels and paperwork. Please email us at [email protected] with your order details so we can review your situation and see how we can assist. Warm regards, The Clarendale Team