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Clarendale (clarendale.co) has 473 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
clarendale.co
Website
clarendale.co
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Experience was great, communication was frequent and updates timely. Clothing is a bit better quality than expected for the price. I’m happy with my purchases.
Response from ClarendaleSep 6, 2026
Hi Brandi,
Thank you so much for the wonderful feedback! We’re glad to hear you appreciated the communication and timely updates, and we’re especially happy that you were pleasantly surprised by the quality of your clothing. It’s great to know you’re happy with your purchases!
Warm regards,
The Clarendale Team
CJ
customer Jane C.
I had very good experience with the…
I had very good experience with the website and customer experience, however, the item I ordered did not fit.
Response from ClarendaleSep 6, 2026
Hi Jane,
Thank you for sharing your experience! We’re glad to hear you had a positive experience with our website and customer service, even though the item wasn’t the right fit. We appreciate your feedback and hope we can help you find something that fits you perfectly next time.
Warm regards,
The Clarendale Team
SS
sandra S.
Amazing customer service
I was concerned my dress wasn’t going to arrive on time. I wrote, got an immediate warm and personal response. We forget how good that feels. They made sure my dress arrived on time and all is good- and I love the dress!
Response from ClarendaleSep 6, 2026
Hi Sandra,
Thank you so much for your wonderful feedback! We’re delighted our team could put your mind at ease and make sure your dress arrived on time. It’s even better to hear that you love the dress! We truly appreciate you recognizing the personal care from our customer service team.
Warm regards,
The Clarendale Team
ST
Sonia T.
I got two dresses at Clarendale…
I got two dresses at Clarendale recently in extra small — I am 5’3 and weigh 119 lbs. Both of them fit like a glove. The Marelle Linen look Maxi Slip in white is perfect for a professional setting with a slip underneath and for a more seductive nighttime look, you can wear it without a slip since it is a bit sheer. The Marellé Striped Wrap Waist Maxi Dress Sleeveless in beige is so flattering. Each time I wear it I get plenty of compliments!!
Response from ClarendaleSep 6, 2026
Hi Sonia,
Thank you so much for sharing your experience! We’re thrilled to hear that both dresses fit beautifully and that you’re enjoying how versatile and flattering they are. It’s especially wonderful to know the Marellé Striped Wrap Waist Maxi Dress has been earning you so many compliments!
Warm regards,
The Clarendale Team
RV
Robin V.
Not honoring return policy/Item not as pictured
Update: TOTAL SCAM
as instructed by the response that I received from Claredale in my first post (below) , I emailed them once again and referenced the Trustpilot review by sending them a screenshot. This was the response I received:
“We understand your concerns regarding the item and your request for a full refund.
We have forwarded the issue to our supplier for further review. According to the information provided by our supplier, the order was delivered successfully and all items included in the order were delivered. We have not received any confirmation of missing or damaged items from the delivery record.
If you are still not satisfied with the item, we can assist you with returning the order to our warehouse. Once the return is received and inspected, we will proceed according to our return process.
Thank you for your understanding and cooperation.
Warm regards,
Megan
Customer Service Specialist”
*****************
My original post:
I ordered the Faithtuck Shepherd 3D Fabric Poke Art kit for $34.99.
It did not come with fabric squares as pictured/advertised, but rather with packs of very thin yarn/thread. It is missing a color (green) and other colors (maroon, cream and light brown) came instead as pink, white and dark brown.
I supported this with photos and have been back and forth with customer service 3 times (each time a different rep responds). They are not honoring the free return shipping if an item is "faulty, damaged, or defective." They first offered a 20% refund, then 30%, 40% and 50% and I can keep the item. The item is useless to keep as I cannot complete the craft with the materials provided. And why is the refund a negotiation at all? They need to honor the full refund that they state if item is "faulty, damaged or defective."
Response from ClarendaleSep 5, 2026
Hi Robin,
We’re very sorry to hear about the issues with your craft kit and understand your frustration, especially after providing photos and contacting customer service multiple times. We also understand why receiving materials that differ from the listing and are missing a required color would make the kit unusable.
We’d like to review this personally and help get this resolved properly. Please email us at [email protected] with your order details and reference this Trustpilot review so we can look into the item and return process for you.
Warm regards,
The Clarendale Team
CC
carol C.
My experience was great
My experience was great! I received a refund within a few days of my request. They were fast and efficient. they didn't make me jump through a bunch of hoops!
Response from ClarendaleSep 5, 2026
Hi Carol,
Thank you so much for your kind feedback! We’re delighted to hear that your refund was handled quickly and smoothly without any unnecessary hassle. We truly appreciate you taking the time to share your experience!
Warm regards,
The Clarendale Team
TC
tlawyahoo.com
Shareware fits wonderfully holds in…
Shareware fits wonderfully holds in without being uncomfortable. Tight back opening but manageable and necessary for shaping. Very pleased with purchase. A bit on the high side and takes a little while to receive.
Response from ClarendaleSep 5, 2026
Hi,
Thank you for sharing your feedback! We’re so glad to hear the shapewear fits wonderfully, provides the support you were looking for, and remains comfortable. We also appreciate your comments about the back opening, pricing, and delivery time—they’re helpful as we continue improving the customer experience.
Warm regards,
The Clarendale Team
AM
Amy
I purchased and received 2 beautiful…
I purchased and received 2 beautiful gold rings that I gifted to my children and they love them 💖
Response from ClarendaleSep 5, 2026
Hi Amy,
Thank you so much for your lovely feedback! We’re thrilled to hear that you purchased two beautiful gold rings and that your children love them. It means a lot to know they made such special gifts. 💖
Warm regards,
The Clarendale Team