City Sightseeing New York Reviews | Read Customer Reviews of citysightseeingnewyork.com

City Sightseeing New York Reviews | Read Customer Reviews of citysightseeingnewyork.com

City Sightseeing New York reviews

85 approved reviews, newest moderated first

Jacob
Nov 29, 2016
DO not Recommend it!
City Sightseeing has not enough buses compared with other companies. For example, while we waited for our bus, six Big Bus buses passed in front of us. Also, tour guides were very rude telling people to be silent. They were all seated at the top of the bus under the plastic roof taking 2 seats while customers were seated in the open. Definitely, I do not recommend them.
Response from City Sightseeing New YorkDec 1, 2016
Hello Jacob, I am sorry to hear you experienced wait times between buses. Our buses normally operate every 25 minutes depending on traffic.We normally have a lot of private charters that run on a daily basis and take the same routes as you see in the brochure. Customer satisfaction is important to us and I would like to learn more of your experience with the tour guide. Which tour, day and time did you go on, so that I may research and provide this information to the Tour guide manager. best Regards, Nancy Head of Happiness
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Susan
Nov 29, 2016
Brilliant. Got VIP pass, worth every Dollar.
Get the VIP pass 25 dollars no queing. Brilliant
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Gillian
Nov 29, 2016
New York in a day
I'm here on business and only had one day for sightseeing. Took the tour bus and did the uptown and downtown tours. Great experience and saw most of NY in those few hours. Guides were great, especially Sally on the uptown tour. Great sense of humour and made the tour for me!
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Martin Z.
Nov 28, 2016
Not satisfied!!!
Lots of Problems and the Vouchers, no help by the staff, unfriendly!
Response from City Sightseeing New YorkNov 30, 2016
Hello Martin, I am so sad to hear you had issues with redeeming your vouchers. Customer satisfaction is very important to us and we work diligently to improve our service at all times. Please provide the date, time, and location of your visit so that we may address the team on that day. Please accept my apologies for the service you received on this day and we hope you try us again. Best Regards, Nancy Head of Customer Happiness
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Virginia
Nov 28, 2016
Nice overview of the city
The routes were inventive and covered known highlights and lesser known landmarks. The drivers also navigated the traffic well. Some guides were better informed than others, but that is the luck of the draw.
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Steven
Nov 28, 2016
Photographer
The tour was great fun and informative however the photographer was very annoying demanding and RUDE....5 stars for the city sight seeing tour company -500 stars for the photographer
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Scot
Nov 28, 2016
Worth the puchase
We purchased the FreeStyle pass on line. The process to pick up your tickets is seamless. The tour guides are very informative and humorous, however one of the guides on the bus talked about drinking and bars constantly just FYI.
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SCHAAF/GORDON
Nov 25, 2016
red bus
have not used these tickets, but going to New York next week, so will ride the red bus then.
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