City Sightseeing New YorkReviews of citysightseeingnewyork.com

Quality of commentary of the tour guide has worsened over the last few years.. guides now explain more about restaurants rather than the locality and heritage.. rather switch to recorded guide.

Phyllis was excellent! Very informative and comical! Great rapport with tourists! Our second experience on Downtown tour had a young man who spent most of his time hanging around young girls(and his zipper as down!)

We booked the 48 hour tour for the 26th and 27th October. Since it was very cold, 8 degrees Celsius, we addressed the friendly staff in advance. We were assured that the double decker buses are suitable for this. During the journey, we had to realize that despite the tight winter clothes it was too cold on the open top deck. It was not windproof as the friendly staff promised us in advance. That would be half as bad as it would not be cold in the lower deck. To our astonishment we had to notice that the windows in the lower deck were covered with foil. You could see nothing! We can not understand why a sightseeing bus makes the windows opaque. Also the sound-guide was miserable, the headphones were too quiet, one of the plug on the bus had a wiggle contact. The quality of the spoken info was very bad and unprofessional. The outdoor advertising is more important to the company than the view for the customer from the bus. The result is the impression that the company is only interested in selling tickets and not doing so and not making the customer happy with the product. We have not continued the trip and expect full refund! Our lost time and the bad impression they will hardly be able to make us good again.

What a great opportunity to revisit some old destinations and new. Comfortable upper deck, great live commentaries. Not enough time to view all in 48 hours, but still a great trip. Book 'on line' with vouchers being redeemed at the Port Authority or directly from Sales team at all stops.

Excellent service at ticket collection centre at the Empire State Building Bus tour good, river cruise and commentary by African lady excellent Would definitely recommend to friends

I found the tour loops way too long and the traffic in NY is unbelievable therefore it's a little unsuitable for those who want a quick glimpse of New York Also it is very difficult to do proper hop on hop off as the buses take long and most places are busy I did not like the aggressiveness of some tour operators in asking for tips

.What could be improved: 1. It is difficult to understand why, once you buy the tickets on the internet, you need to make a queue also to an office, where are printed the tickets. 2. The routes of the buses and of the cruise route are never crossing. 3. More clear indication of the stops would be necessary. 4. The persons working as guides on the buses are amateurs.

The staff at the pick-up/drop-off locations were very visible, friendly and helpful. The routes were interesting and well-organized. Rachel, our guide for the ferry route, was exceptional - enthusiastic, well-spoken, very knowledgeable, and professional. Some of the other guides were not focused on the tour, too concerned about stressing the importance and suggested amount of tips, and sometimes very difficult to understand. Directions for finding the next bus, or the ferry location, were not clear.