April
Not happy
I was so excited to go to New York and have fun so I bought the 48 hr hop-on hop-off tour. I was so disappointed because the staff doesn't seem to be helpful. I approached them to ask for directions and suggestions for the next stop. They were very friendly when I first approached them, and asked me if I want to purchase a tour package. Their friendliness changed when I said I have already purchased one and I just need help with directions. They almost didn't want to help me and just made me cross the street and told me to catch the next bus, without clear directions. I ended up using the "Via" app. I only boarded the bus once, which is so sad and is absolutely not worthy of the price I paid. The staff at the empire state office where I bought the ticket was so kind and helpful though. Other than that, no bueno.
Response from City Sightseeing New YorkDec 8, 2016
April, thanks for your feedback. It sounds like the staff you're referring to are some our representatives we have posted up near our visitor centers. They are often the first encounters you have with our company, so we understand how vital it is to feel sincerely welcomed by them. It's unacceptable for any of our guests to feel the way you must've upon arriving. Can you provide a few more details regarding the location so that we can be sure to relay this concern to our managers & staff on site? Thanks. And we're SO pleased to hear that your time at the Empire State Building was warm and memorable. Let's see what we can do to ensure that, next time, it all feels that way. Thank you, April! -Amanda D.R.