Gina H.
Awful company
Awful company - they have set up their system so when you go to check out they make you go through loads of - would you like to add - this to your order etc - about 10 pages of this I did decide to go for one it was saying if you buy 6 you save more money - I assumed it would just change my order once you do click on it - but no it adds on another 6 items so without knowing it I then had 9 items - what’s the worst and why I think it’s done deliberately is you can’t then review your basket it takes you straight to payment this obviously messed up my money as it was a lot more than I wanted to spend - straight away I emailed the company to request the cancelled the order of the 3 items but they didn’t respond- today they have saying they can’t cancel it so I’m now in debt and got more items then I need be warned it’s a very bad website set up cleverly to make you buy more items then you wanted
Response from City BeautyMay 11, 2021
Please update your review to include your order number and we can have a customer support agent look into your order as soon as possible.



