Reidun S.
Great third-party service!
I used CitizenShipper to book a pet transportation for my dog. Very long story short, the driver with whom I connected ended up ripping me off entirely and was absolutely abhorrent to work with - they had totally violated CitizenShipper's policies and left me in the lurch. I contacted CitizenShipper to alert them of the scam artist working on their site, and Di Anna responded immediately. She listened completely to my entire story (something not many customer reps do!) and did everything she could to fix the situation. She upgraded and re-listed my advertisement right away, and has continued to assist and follow-up on the situation. I can't stress enough how awesome their service is!




