CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Casey G.
Aug 31, 2026
Jazz was amazing with are fur baby she…
Jazz was amazing with are fur baby she kept us updated with videos and pictures we felt very comfortable letting her travel with jazz
Response from CitizenShipperAug 31, 2026
It’s great to hear Jazz made your fur baby’s trip such a comfortable experience, Casey. We’re glad her pictures, videos, and regular updates helped you feel at ease while they traveled together. Thank you for sharing how well CitizenShipper worked for you and for choosing us to find responsible pet transport.
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Christina P.
Aug 31, 2026
My driver was efficient and kept on…
My driver was efficient and kept on schedule. She drove over 1000 miles across country for my delivery. She sent me text message updates. And they provide gps so I could see where they were. Im very happy with the care they provided for my cats. I will use them again
Response from CitizenShipperAug 31, 2026
Christina, a cross-country journey can be a lot for your furry companions, and we’re glad everything went smoothly! We’re happy that the communication and location updates kept you informed throughout the trip and that your pets received the high-standard care we expect on every trip. CitizenShipper is so glad to have been part of such a positive experience!
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Wanda
Aug 31, 2026
Great Pet Transport Service
Quick way to get pet transport quotes and to select a select a transporter with confidence that your pet will be well cared for.
Response from CitizenShipperAug 31, 2026
Having a quick way to compare your options can make choosing a driver feel much easier, Wanda. We’re glad CitizenShipper helped you get quotes, look through your choices, and feel confident about the care your pet would receive. Knowing you had that peace of mind when making your decision is wonderful to hear.
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Alexa
Aug 30, 2026
It was easy and great
It was easy to list my pet transport, and after that I received several different bids and was able to communicate with the transporters before making my decision. Lois was easy to communicate with and it was seamless to transport my dog.
Response from CitizenShipperAug 31, 2026
Alexa, it’s great to hear you had plenty of options to consider and could speak with different drivers before choosing Lois. We’re especially glad the communication with her was easy and that your dog’s transportation turned out to be so seamless. It sounds like you found exactly the kind of responsible pet transport you were looking for through CitizenShipper.
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Karin G.
Aug 30, 2026
The experience was even better than I…
The experience was even better than I imagined. He stayed in touch with us all day and night, shared his location with us the whole time, parked the car, and fed the puppy. He’s a very kind person with an incredible sense of responsibility. I recommend him 1000%—what an amazing service. Don’t hesitate to contact him. He sent me photos and videos of the puppy—the service was absolutely incredible. I’m grateful for everything he did for my puppy. Thank you again.
Response from CitizenShipperAug 31, 2026
It’s so nice to hear how well your puppy was cared for throughout the trip, Karin. We’re glad your driver went the extra mile with the updates, photos, videos, and even making sure your puppy was fed and comfortable along the way. Thank you for choosing CitizenShipper to find someone who provided responsible pet transport and for sharing such a kind experience.
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Henry C.
Aug 29, 2026
Outside of these poor transport team
Outside of these poor transport team. They e wonderful with our pet. Unfortunately, they had issue with training camp and the previous owner. Transport was great.
Response from CitizenShipperAug 31, 2026
We’re glad the transportation itself went smoothly, Henry, and that your pet was well cared for along the way. It’s unfortunate that issues outside of the trip came up with the training camp and previous owner, but we appreciate you sharing your experience. Thank you for choosing CitizenShipper to find responsible pet transport for your pet.
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Carlos W.
Aug 26, 2026
Driver was amazing and stayed in touch…
Driver was amazing and stayed in touch with me the whole time and provided pictures
Response from CitizenShipperAug 26, 2026
Having regular updates and photos can make such a difference when your pet is in someone else’s care. We’re glad your driver stayed in touch throughout the trip and helped give you that peace of mind, Carlos. It’s great to know CitizenShipper helped you find someone you felt comfortable trusting with your pet.
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Sara H.
Aug 26, 2026
I had a great experience
I had a great experience. My transporter was very transparent and did a great job with communication. My Puppy got to the place safe and timely. I received pictures and was very happy with my service.
Response from CitizenShipperAug 26, 2026
Sara, thank you so much for sharing your experience! We’re glad CitizenShipper helped you find a transporter who was such a great fit for your puppy’s journey! We know how important peace of mind is when transporting a furry family member, so we're happy to hear that your transporter provided great communication and regular photo updates along the way. We appreciate your trust and are here for you whenever you need transportation!
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