CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
citizenshipper.com
Website
citizenshipper.com
Category
Pet Services
Location
Tyler, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This is my first time using the service, but I wasn’t skeptical because the breeder had mentioned it before. It was super easy. I just the stats of my pet and pick up and drop off location, approximate not exact and within minutes had a bunch of different bids ranging from Low to pretty high.
I researched the bids with the lower request and looked at all their reviews, and went with the five star reviewed shipper and it was definitelya five star experience. And believe it or not cheaper than flying.
Response from CitizenShipperJun 6, 2025
Mel, thank you for sharing your experience! We're thrilled to hear that your first time using our platform went so smoothly and that you found the process easy and efficient. It’s great to know that the variety of bids helped you find a highly rated driver who delivered a five-star experience, and even more exciting that it turned out to be more affordable than flying! We truly appreciate you taking the time to leave this review and are so glad we could play a part in your pet’s journey. If you ever need help with future transports, we’ll be here for you.-Karla
NM
nick M.
SCAM ARTISTS
SCAM!
Just because you see the price of a shipping bid doesn't mean that will be close to the price charged! A $229.00 charge was added onto the bid as a service fee!!!!! Not only that but they refuse to cancel my order and refund the $229!! Be careful of this and go with another transportation service!!
Response from CitizenShipperJun 6, 2025
Nick, thank you for taking the time to share how you feel. I’m truly sorry to hear about your frustration, and I completely understand how important it is to feel confident and fully informed throughout this process.
I’d like to take a moment to clarify that our policy allows us to issue refunds in cases where a driver is unable to complete a shipment. When a customer needs to cancel for other reasons, such as a change in plans, we’re able to offer site credit. This credit is equal to the full amount already paid, does not expire, and can be used for any future shipment. It may also be transferred to a friend or family member, if preferred.
We’re always working to maintain transparency, and we genuinely appreciate you raising your concerns. Your input is valuable as we continue to look for ways to improve how our booking fee is presented. At this time, our full fee structure is available in the Help Center, and all fees are displayed at checkout before any payment is made.
We’ve also reached out to you regarding your cancellation request, and we’re more than happy to assist you further. Again, thank you for sharing your experience. We’re here to help in any way we can.-Karla
CN
Claire N.
Quality delivery service (inter-state transport for furry friends and other items)
I had a fantastic experience using CitizenShipper and would highly recommend this quality delivery coordination platform to anyone looking for reliable inter-state delivery services. The rate was very reasonable, especially considering the high level of professionalism and attention to detail shown throughout the entire process. From start to finish, the shipper communicated promptly, responded quickly to questions, and handled everything with care and diligence.
What stood out the most was the shipper’s dedication to ensuring the job was done right. It’s not often that you come across a service provider who genuinely treats your delivery as if it were their own. Whether you're moving furniture, transporting a beloved pet, or coordinating a more unique delivery, you want someone who listens, pays attention to details, and follows through — and that’s exactly what I found with CitizenShipper.
One of the key benefits of using CitizenShipper is how user-friendly and efficient their online platform is. The website makes it incredibly easy to post a shipment, review bids from drivers, and select the best match for your specific needs. You get to choose from a pool of independent, vetted drivers who have real reviews from previous customers, so you know exactly what kind of service to expect. The transparency of driver profiles, ratings, and past feedback provides peace of mind that you’re hiring someone dependable.
Another big plus is the flexibility of services available. CitizenShipper supports a wide range of delivery needs, including pet transport, furniture delivery, small moves, and even vehicle shipping. This makes it a convenient one-stop solution for many different types of inter-state transport. In my case, I appreciated how adaptable the service was—tailored to my schedule and preferences, not the other way around.
CitizenShipper also offers a messaging system built into the platform, allowing for direct communication between the customer and the shipper. This helps streamline coordination and reduces any confusion that can sometimes arise with third-party logistics. I was able to message my driver before, during, and after the delivery to check in and get updates in real time.
The added safety measures were also reassuring. CitizenShipper encourages drivers to complete background checks and provides insurance options, which offers an extra layer of security—particularly important if you’re shipping pets or valuable items. I felt confident throughout the entire process that my items were in good hands.
Finally, I want to highlight the added value of supporting a quality delivery coordination business. It’s empowering to see capable entrepreneurs delivering exceptional service in an industry that is often male-dominated. Choosing CitizenShipper is not only a smart logistical decision, but also a meaningful way to support diversity in small business ownership.
All in all, CitizenShipper exceeded my expectations. Between the affordable pricing, excellent customer service, ease of use, and wide range of transport options, it’s a service I’ll definitely use again. If you're looking for dependable, personalized, and professional inter-state delivery, I strongly encourage you to check out CitizenShipper.
Response from CitizenShipperJun 5, 2025
Claire, thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly honored by your kind words! It means the world to us to know that your experience with CitizenShipper was so positive from beginning to end.
We're especially glad to hear that your driver handled everything with care and made you feel confident throughout the process. We work hard to make sure our platform supports both reliability and peace of mind, so it’s very rewarding to hear that this came through in your experience.
We’re grateful you chose CitizenShipper and even more so that you plan to use us again. If there’s anything we can do for you in the future, please don’t hesitate to reach out. We’d be honored to help!-Karla
MF
Melanie F.
I had a great experience using…
I had a great experience using CitizenShipper! The service was excellent from start to finish. Communication with the driver was clear, prompt, and professional, which made the entire process stress-free. I really appreciated how easy it was to coordinate everything through the platform. The pricing was also very reasonable—definitely a great value for the level of service provided. I would absolutely use CitizenShipper again and recommend it to anyone looking for reliable and affordable transport services!
Response from CitizenShipperJun 5, 2025
Melanie, thank you so much for the wonderful review! We're so glad to hear that your experience with CitizenShipper was smooth and stress-free, and that communication with your driver went well. It means a lot to know you found the service valuable. We’d be honored to help with any future transport needs!-Karla
CH
Cherrita
Good experience
Good experience, my transporter was dedicated, communicating regularly with updates and driving throughout the night to drop off my pup.
Response from CitizenShipperJun 5, 2025
We appreciate you taking the time to share your experience! It’s wonderful to hear your transporter was so dedicated, communicating regularly and making sure your pup arrived safely. Thanks for choosing us!- Karla
NI
Nick
Great driver fantastic communication…
Great driver fantastic communication and frequent stops for the pups to take care of business. Lots of photos and great deliver in Mott ND
Response from CitizenShipperJun 5, 2025
Nick, thank you for your kind words! We’re glad to hear that the driver provided excellent communication and took great care of your pups during the trip. We appreciate you choosing us for your pet’s journey and hope to assist you again in the future!- Karla
CS
Car Shipper N.
Second time using and would use again.
Second time using and would use again.
Response from CitizenShipperJun 9, 2025
Thank you so much for trusting us again! We’re thrilled to hear you had a great experience and look forward to helping you with any future transport needs!-Karla
VA
Valued Aaptiv M.
Great experience
I got my 3 cats successfully transported from Texas to Oregon, by a transporter on this site. There were many to choose from with ratings which I found very helpful
Response from CitizenShipperJun 5, 2025
Thank you for sharing your experience! We're so happy to hear that your three cats made it safely from Texas to Oregon. We appreciate your trust and hope we can assist you again in the future if the need arises!- Karla