CitizenShipperReviews of citizenshipper.com

Great experience! They kept in close contact with me the whole way letting me know how the puppy was doing! All the way from West Virginia to San Antonio, Texas! Great business!

They are very responsive and care... as long as there is a potential for them to get money. Once they have the money, if you have a problem... too bad. We have a pet transport company that has been on CS for a year. Well over 100 bookings and 60, 5 star reviews on their platform. Not a single review on CS, Facebook, or the BBB that isn't 5 star. Well, CS will lock our account if you say a word they perceive as exchanging contact information. They just locked it for the 2nd time in 1 year. We have numerous clients who have PAID citizenshippers ridiculous 30% booking fee to use us and now we can not respond to their messages. CS is not telling them we can't respond. They also are not offering them a refund since they can't communicate with the shipper they hired on the platform. Mind you this isn't household items... these are LIVE PETS! The first time they locked our account we were communicating with a client about drop off of their pet we had with us. In another client message we said "social media" during the conversation and that got our account locked! We had no choice but to quickly pay the fine to unlock it so we could get the pet dropped off. They responded immediately with the amount and how to pay. This time, we disputed it and they WILL NOT RESPOND. We have sent them multiple emails per day and have received ZERO RESPONSE. We have been forwarding the emails to the clients we can so that they can see we are trying but CS doesn't care. All of our booked clients that we have outside contact information for have informed us that citizenshipper hasn't informed them that we can't respond to their messages! What kind of business does that? These people have paid them $79-$219 each in booking fees and CS is leaving them hanging with no response. They can't communicate with their driver on the platform they have paid for! Thankfully we have umbrella business insurance that covers damage to our reputation among other things. We are turning all of this in to our insurance. We are also taking screen shots of EVERYTHING so we can file a complaint with the BBB. THE BBB will get involved and try to get resolution. At this point we feel that may be the only way to get them to respond to any of our emails! We pay a monthly fee to them to be able to place quotes... so not only does our client have to pay 79.00 to them to book us for $300 or 149.00 to them to book us for $500, but we have to pay them a monthly fee too! Make no mistake, they get paid from every side. Right now we can't even mark the delivered pets as delivered and completed so if a breeder shipped them, they have no way to know on the platform that the pup or kitten is delivered... and obviously citizenshipper doesn't care enough to want to know if we delivered them either. We are beyond disappointed. Customer service has always responded quickly about issues or client issues. We have told many clients that CS customer service is wonderful. Now here we are, finding out for ourselves the hard way that it is only great if they are potentially going to get or lose money! Outside of that it is crickets. I have read on here that other shippers and transporters that have disputed things with CS have received ZERO response from the company as well. I am so disappointed that we thought they were good and misinformed our clients about how wonderful the customer service was.

CitizenShipper got me in touch with a great driver. Everything went smooth. I would recommend CitizenShipper to anyone who has a shipping project.

Great experience

My Experience was great I was informed about everything that happened. I was informed when my German Shepard1st got picked up.I was informed when he stopped to give her a potty break and I was informed when he stopped for the night . He also text me the next day to let me know that he was about to get on the road . And he also told me that he was about and hour away from my house so I was kept up to date on everything he did . If I need to transport another dog I will used your service because it it Top Rated and I Like that I will refer your company to anyone that I know that needs services Thanks

The service is ok, the fee is CS charges way to high

I had a great experience. Service was prompt and as advertised. Driver was very helpful.

I used citizen shipper to help get a rescue pup from MIssouri to Connecticut. I received many quotes and was able to see reviews. Good service!