CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

Call Directions Website

CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Pet Services, Texas

CitizenShipper reviews

6,209 approved reviews, newest moderated first

Dolly
Aug 16, 2022
Easy to navigate site and got A TON of…
Easy to navigate site and got A TON of responses quickly
Report
James
Aug 15, 2022
I was disappointed at first
I was disappointed at first. The first carrier I hired backed out at the last minute saying, "his car was in the shop" Immediately, CitizenShipper contacted me and place my deposit in a "escrow account". I found another carried which cost an extra $60 and a week later. But I received my puppy in good shape.
Response from CitizenShipperAug 17, 2022
Dear James, thank you for taking the time to share your feedback with CitizenShipper! It’s always great when we’re able to provide our customers and their beloved pets with the level of care they deserve. I’m very happy that you had a stress-free and memorable transport experience with us. We look forward to working with you again in the future!
Report
Robert T.
Aug 15, 2022
Great company to use it is actually the…
Great company to use it is actually the only company I will use to get something shipped
Report
Rachel
Aug 15, 2022
Super easy to use and set me up with…
Super easy to use and set me up with the perfect pet transporter!
Report
Deborah
Aug 15, 2022
Your service was excellent on providing…
Your service was excellent on providing professional drivers for my puppy.
Response from CitizenShipperAug 17, 2022
Thank you so much for your kind words, Deborah! I appreciate you taking the time to share your feedback — our customers’ satisfaction and their beloved pets always come first, and I’m so happy to hear about your great experience with us! We count ourselves lucky to have customers like you, and we look forward to working with you again in the future.
Report
Bill L.
Aug 15, 2022
Good idea poorly executed
The restrictions placed on communication between prospective drivers and the customer are unreasonable for anyone hoping to make a responsible decision shipping their pet. Further embargoing communication afterwards until the customer rates the shipper is silly. If a competitor arises I will be first in line for my next pet shipping need.
Response from CitizenShipperAug 17, 2022
Dear Bill, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers. Please email [email protected] if I can be of further assistance.
Report
Tina A.
Aug 15, 2022
The site is fine and I found a shipper…
The site is fine and I found a shipper that did a great job. The only problem I have is that the fee was not disclosed up front. Having to pay a $79 fee along with the fee to the shipper was a bit much. For that reason I don't think I would use your site again.
Response from CitizenShipperAug 17, 2022
Dear Tina, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry. Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets. Please email [email protected] if I can be of further assistance.
Report
James
Aug 15, 2022
Awesome experience and was connected…
Awesome experience and was connected with quality transport companies.
Response from CitizenShipperAug 17, 2022
Dear James, thank you for taking the time to share your feedback with CitizenShipper! It’s always great when we’re able to provide our customers and their beloved pets with the level of care they deserve. I’m very happy that you had a stress-free and memorable transport experience with us. We look forward to working with you again in the future!
Report