CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Aditya A.
Aug 14, 2022
Best way to transport your motorcycle.
Citizensshippers is the best and easiest way to transport your stuff so far I have seen.
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Darrin V.
Aug 14, 2022
I'm very pleased with the service.
I'm very pleased with the service.
Response from CitizenShipperAug 17, 2022
Thank you so much for your kind words, Darrin! I appreciate you taking the time to share your feedback — our customers’ satisfaction and their beloved pets always come first, and I’m so happy to hear about your great experience with us! We count ourselves lucky to have customers like you, and we look forward to working with you again in the future.
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Lina S.
Aug 14, 2022
Thank you for an excellent service
Thank you for an
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Armando
Aug 14, 2022
Expensive fee
The fee of citizen shipper is way to high...
Response from CitizenShipperAug 17, 2022
Dear Armando, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent ID verifications, background checks and our driver-matching services. By taking these tasks into our hands, we help save our customers time, money and unnecessary worry. Please email [email protected] if I can be of further assistance.
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Yana
Aug 13, 2022
Im not sure what background checks you…
Im not sure what background checks you guys do in the shippers but needs to be more through so customers don’t get scammed and in the event a customer does get scammed (like me) they should be tracked down easier…. If they scam someone out of hundreds that is breaking the law and the customers needs help
Response from CitizenShipperAug 17, 2022
Dear Yana, thank's for sharing your feedback. That sounds very frustrating, and I’m sorry you had this experience. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. Customer satisfaction, safety and security always come first for our team. We work hard to provide exceptional value through stringent driver screening, access to 24/7 televet care and $1,000 in pet protection coverage for every trip. Transporting your beloved pet is stressful in itself, and I’m so sorry the experience didn’t meet your expectations. Rest assured that we take all feedback very seriously. We’re here listening, and we’re committed to improving our services and customer support. Please email [email protected] if I can be of further assistance.
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Mary
Aug 13, 2022
So easy
Citizen Shopper made it so easy to pick an affordable, good transporter. There were so many to choose from! Thank you for giving us options besides air travel for my two dogs.
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customer
Aug 13, 2022
👍👍👍
My golden retriever made it successfully to the destination.
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Kim
Aug 13, 2022
One day after I use your service
One day after I use your service, I tried to cancel and you gave me a credit that’s a great way to lose customers. And that’s what you did mission accomplished. By the way I failed to mention that I had canceled the service because the breeder was not, repeat Not legitimate. And by the way thank you so much for your robotic response, typical
Response from CitizenShipperAug 17, 2022
Dear Kim, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry. Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets. Please email [email protected] if I can be of further assistance.
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