CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperSep 9, 2022

Dear Katy, thank you for sharing your feedback. That sounds very frustrating, and I’m sorry you had this experience. Please understand that this unfortunate situation was an exception. Customer satisfaction, safety and security always come first for our team. We work hard to provide exceptional value through background checks, our driver-matching services and careful ID verifications. Again, I apologize that your experience with us fell short of your expectations. Rest assured that we take all customer feedback very seriously. We’re here listening with the goal to continually improve our support and services. Please email [email protected] if I can be of further assistance.

Response from CitizenShipperAug 17, 2022

Thank you so much for your kind words, Lori! I appreciate you taking the time to share your feedback — our customers’ satisfaction and their beloved pets always come first, and I’m so happy to hear about your great experience with us! We count ourselves lucky to have customers like you, and we look forward to working with you again in the future.

Response from CitizenShipperAug 17, 2022

Thank you so much for your kind words, Suzanne! I appreciate you taking the time to share your feedback — our customers’ satisfaction and their beloved pets always come first, and I’m so happy to hear about your great experience with us! We count ourselves lucky to have customers like you, and we look forward to working with you again in the future.