CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

Call Directions Website

CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Pet Services, Texas

CitizenShipper reviews

6,209 approved reviews, newest moderated first

Quinton R.
Apr 23, 2023
Yes best experience I’ve had
Yes best experience I’ve had , the shipper went beyond to accommodate me and the puppy.
Report
David C K.
Apr 23, 2023
It was so nice to have so many options…
It was so nice to have so many options of couriers for my new best friend.I felt secure and reassured due to the bio's available for every driver or nanny that offered a bid. Thank You to Citizen shipper and especially Alex. a bid for my Bear. great job all around as well as an Excellent team Effort. So Bear is now Home and Happy. From Pennsylvania to Colorado with Smiles and Bear Hugs!!!
Report
Chris G.
Apr 23, 2023
Fees are a little pricy
Fees are a little pricy. Overall a great service and a good transporter.
Response from CitizenShipperApr 27, 2023
Thank you for your feedback. We are pleased to hear that you found our service to be great and that you had a positive experience with the transporter you chose. We understand that cost is an important factor, and we appreciate your input regarding our fees. We continuously strive to provide a fair and competitive pricing structure while maintaining the platform, improving our services, and offering customer support. Your feedback is valuable to us, and we will take it into consideration as we work to enhance our platform and services. If you have any further questions or suggestions, please feel free to reach out to us at [email protected]. We look forward to serving you again in the future.
Report
Henry
Apr 23, 2023
Needed to transport my dog from NJ to…WI
Needed to transport my dog from NJ to WI. Posted the job on site and quickly got a dozen bids. Driver I selected was outstanding. Highly recommend this site.
Report
Marsha K.
Apr 23, 2023
Friend Needs to Rehome Cat
Our good friend was hospitalized and we needed to bring his cat from MO to us in CA. Boston Pet Transfer to the rescue! Kept us informed all along the route and even sent photos. It was obvious that the driver cared about her Pet passengers. We would definitely recommend this company to anyone who needs this service.
Report
Tommy A L.
Apr 23, 2023
Super convenient
Super convenient. If there is anything you need to transport from anywhere, it seems there will be someone who can get it there for you. Responses are quick.
Report
Margaret M.
Apr 23, 2023
They refuse to give our money back even…
They refuse to give our money back even tho we canceled within their "parameters". The worst and will not be using them ever again
Response from CitizenShipperApr 27, 2023
We apologize for any inconvenience you experienced regarding the cancellation and refund process. At CitizenShipper, we aim to maintain a fair and transparent policy for our customers. We understand that you believe you canceled within the specified parameters and are still not receiving a refund. To better understand the situation and assist you, please email us at [email protected] with your booking details and any relevant information regarding your cancellation. Our team will investigate your case, and if your cancellation indeed falls within the specified parameters, we will do our best to address your concerns and process the appropriate refund. We value your feedback, as it helps us improve our platform and services for all users. Thank you for giving us the opportunity to rectify this situation, and we hope to regain your trust in our service. Sincerely, CitizenShipper Customer Support
Report
Mary
Apr 23, 2023
I never would have found details on Pet…
I never would have found details on Pet Transporters which in many cases included background checks. Incredibly helpful.
Report