CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperApr 27, 2023

We're delighted to hear that you found our platform quick and easy to use, and that you were able to find a transporter who safely delivered your puppy in a timely manner. At CitizenShipper, we strive to provide a seamless and efficient experience for our customers. If you have any further questions or need assistance in the future, please feel free to reach out to us at [email protected].

Response from CitizenShipperApr 27, 2023

We're thrilled to hear that you had a fabulous experience using our platform and that you found an excellent transporter in Kim. It's great to know that our service provided a satisfactory alternative to traditional shipping methods. We appreciate your kind words, and if you have any further questions or need assistance in the future, please feel free to reach out to us at [email protected].

Response from CitizenShipperApr 27, 2023

I'm glad to hear that your experience with the driver was positive. However, I apologize for any confusion or inconvenience caused by the additional fees. At CitizenShipper, we strive to maintain transparency in our pricing and ensure our customers are aware of any additional charges. I understand that you were under the impression that the extra fee was included in your payment, and I apologize for any miscommunication. To help resolve this issue, please email us at [email protected] with your booking details and information regarding the extra fees you encountered. We will investigate your case and work with you to find a solution that addresses your concerns. We value your feedback, and it helps us to continually improve our platform and services.

Response from CitizenShipperApr 27, 2023

We're glad to hear that you had a great experience using our platform and that your special needs dog received the care and attention they required during transport. At CitizenShipper, we aim to connect customers with transporters who prioritize the well-being of the animals in their care. If you have any further questions or need assistance in the future, please feel free to reach out to us at [email protected].

Response from CitizenShipperApr 27, 2023

We deeply apologize for the unfortunate experience you had with one of our drivers. At CitizenShipper, we take the vetting of drivers very seriously, and it is concerning to hear that you encountered such an issue. We understand the impact of your experience, and we would like to investigate this matter further to ensure it does not happen again in the future. Please email us at [email protected] with the details of your booking and any relevant information about the driver. This will help us in taking appropriate action against the driver and potentially improving our vetting process. Our top priority is the safety and satisfaction of our customers, and we appreciate you bringing this matter to our attention. We will do our best to address your concerns and prevent similar incidents from occurring in the future. Thank you for your feedback and for giving us the opportunity to rectify this situation. Sincerely, CitizenShipper Customer Support