CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperApr 27, 2023

Thank you for your enthusiastic feedback! We are thrilled to hear that you had an amazing experience using our platform for your dog transport needs, and that you found a fantastic transporter who took great care of your pets. At CitizenShipper, we are dedicated to connecting customers with reliable and trustworthy transporters who prioritize the well-being of the animals in their care. It's wonderful to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please feel free to reach out to us at [email protected]. We look forward to serving you again! Sincerely, CitizenShipper Customer Support

Response from CitizenShipperApr 27, 2023

I sincerely apologize for the negative experience you had with our service, and I understand your frustration. We appreciate your feedback, as it helps us improve our platform and policies for the future. Regarding your cancellation, I'm sorry for any confusion our policy may have caused. When a cancellation occurs, we offer a coupon voucher to help our customers reschedule or book another shipment. However, I understand that you may not have a need for this voucher and would prefer a refund. I would like to help rectify this situation. Please send an email to [email protected] with your booking details, and we will look into your case. We will do our best to find a solution that meets your needs and expectations. Again, I apologize for any inconvenience this may have caused, and I hope we can resolve this issue to your satisfaction. Thank you for giving us the opportunity to address your concerns, and I hope we can regain your trust in our service.

Response from CitizenShipperApr 27, 2023

Thank you for your valuable feedback on our platform. We are glad to hear that you found it easy to use and that you received quick bids from transporters. We appreciate your suggestions for improvements, including the option to send a Thank You Email to bidders and the removal of the mandatory number prompt when discussing pricing. We will consider these ideas as we work to enhance our platform and make it more user-friendly. Regarding your concerns about our fees, we understand that cost is an important factor for our customers. The fees we charge help us maintain the platform, improve our services, and provide customer support. However, we will take your feedback into account as we assess our fee structure to ensure we provide a fair and competitive service. If you have any further questions or suggestions, please feel free to reach out to us at [email protected]. We value your input and are committed to providing the best possible experience for our customers. Thank you for choosing CitizenShipper, and we look forward to serving you in the future. Sincerely, CitizenShipper Customer Support

Response from CitizenShipperApr 27, 2023

We're glad to hear that you had a variety of options and that the transporter you selected did a wonderful job. At CitizenShipper, our goal is to provide you with a range of reliable transporters to choose from, ensuring a satisfactory experience. If you have any further questions or need assistance in the future, please feel free to reach out to us at [email protected].