Lynn D G.
on time delivery and very courteous
on time delivery and very courteous

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Lynn D G.
on time delivery and very courteous
Logan A.
Good way to vet vendors prior to doing business.
Zackery D.
Nesta Howell received over $1,000 to commute our pets from Fort Worth Texas to North Carolina. We are here and our pets are still in Texas. Nesta Howell is refusing to refund our money or make good on the delivery. One our pets got sick before living Texas and she abandoned them at the Veterinarian Clinic. The Veterinarian informed us that the cats where cleared to travel and she refused to go and picked them up. Our mother has since picked up 3 of our healthy pets. Abandoned pets ultimately would result in euthanization. We have repeatedly asked Nasta Howell for a refund of all or portion of our money because the delivery of our pets had not occurred. We have repeatedly asked her to deliver them she refuses to do that…We are going to have to travel back to Texas to pick them up ourselves and she has pocketed over $1,000 dollars and fails to deliver what we in good faith hired her to do. This is not the kind of person you want to trust or interact with. Nesta Howell….not to be trusted…very unprofessional!
Response from CitizenShipperMay 4, 2023
We are deeply sorry to hear about the distressing experience you had with Nesta Howell, and we understand how concerning and frustrating this situation must be for you and your pets. At CitizenShipper, we strive to connect our customers with reliable and responsible transporters who prioritize the safety and well-being of the pets they transport. Unfortunately, in this case, it seems that Nesta Howell did not meet those standards, and we apologize for any inconvenience or emotional distress you have faced. We encourage you to reach out to our customer support team at [email protected], providing your order details and mentioning your review. This will allow us to investigate the matter further and take appropriate action against the involved parties if necessary. Your feedback is invaluable in helping us identify areas for improvement, and we will use this opportunity to reinforce our vetting processes and ensure that our customers are always provided with the best possible service. We apologize again for any inconvenience and emotional distress you have faced and hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.
Norman H.
I like the service, but your website is very poor... Lots of issues... I clicked to create a posting and a message came up and said try again...so I kept trying 25 times... still didn't work logged back in and now I have 25 postings of the same ad... there were a few more issues...you need to revamp the site!!!!!!!....... Thanks for getting back to me!! I do want to say that your service is great - matching shippers to our needs - We found a super person to ship our puppy...they took super care and am very happy... thanks
Response from CitizenShipperMay 4, 2023
Thank you for sharing your feedback with us, and we apologize for any inconvenience or frustration you have faced due to website issues. We appreciate your support of our service and value your feedback as we continuously work to improve our platform. We understand how important it is for our website to function efficiently, and we will review the issues you have mentioned to ensure that they are addressed promptly. We appreciate you bringing these issues to our attention and are committed to providing a positive experience for our customers. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team at [email protected]. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.
Chris
Reliable, always said and did what was needed.
Heather
This company provided top notch service with continuous communication providing us great comfort while transporting our 9 year old shepherd/pitbull. She provided immediate response time when we called and too great care of our dog while friving from Boston To Jupiter. This was a fantastic experience as we were so nervous transporting our dog. SHE IS EXTREMELY RELIABLE AND PROVIDED PEACE TO TJIS EXPERIENCE. 10-STAR SERVICE!! THANK YOU!!
Kiley D.
CitizenShipper made it easy to find last minute transportation for our two shepherd. I highly recommend.
Annie
Blown away by the positive experience we had transporting our pet across the country! Highly recommend