CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Olivia D.
Dec 25, 2023
HORRIBLE!!!
I used this company to ship my dog to my hometown from deployment, they left him in his own feces for 5 days. Then upon delivery, the driver lost my dog and then took off saying he isn't "liable" and that it isn't his fault. Owners will not help either. HORRIBLE BUSINESS! They do NOT care about the animals or customers. Awful communication abilities and hostile workers/responses. Please be safe for you and your babies as I may never get mine back because of their carelessness.
Response from CitizenShipperJan 2, 2024
We're truly sorry to hear about your experience, and we take your concerns seriously. Please accept our sincere apologies for any inconvenience caused. Complex issues like this require a detailed review, so we recommend reaching out to our Support Team at [email protected]. They can assist you further and investigate this matter thoroughly to find a resolution. Your feedback is essential, and we're committed to improving our services. Thank you for bringing this to our attention. 🐾🚚
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Shae P.
Dec 25, 2023
Awesome service
Awesome service
Response from CitizenShipperJan 2, 2024
Thank you for your kind words and for using CitizenShipper! 😊 If you ever have any questions or need assistance, please feel free to reach out to our Support Team at [email protected]. We're here to help with any inquiries you may have. Safe shipping! 🚚🌟
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Ann
Dec 23, 2023
I needed eBay purchase transported
I needed to have an eBay furniture purchase (as the buyer) transported from NY to TN. I found this site and it worked out great. You list your item and then transporters bid on the shipment. I had multiple interested shippers and settled on Najibi Logistics. Saad was courteous, fast and took great care of the item. I will definitely use this service in the future if I need to have something transported.
Response from CitizenShipperJan 2, 2024
Thank you for sharing your positive experience with us! 😊 We're delighted to hear that your eBay purchase transportation went smoothly with Najibi Logistics and that you found our platform helpful. If you ever have more shipping needs or questions, please feel free to reach out to our dedicated Support Team at [email protected]. We're here to assist you in any way we can. Safe shipping! 🚚🌟
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Sandra G.
Dec 23, 2023
I was very satisfied
I was very satisfied , and the person who help me out was amazing!
Response from CitizenShipperJan 2, 2024
We're thrilled to hear about your satisfaction and the amazing support you received! 😊 If you ever need further assistance or have any questions, don't hesitate to contact our dedicated Support Team at [email protected]. We're here to help with any inquiries you may have. Thanks for choosing CitizenShipper! 🚚✨
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Jennifer H.
Dec 23, 2023
Citizen shipper is great for pet…
Citizen shipper is great for pet transport! Love how you post a request and get multiple bids and transports are reviewed and background checked and all!
Response from CitizenShipperJan 2, 2024
We appreciate your positive feedback! 😊 CitizenShipper is indeed a great platform for pet transport. We're here to help with any questions or assistance you may need, so feel free to reach out to our Support Team at [email protected]. Your satisfaction is our priority! 🐾🚚
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Rolando S.
Dec 20, 2023
CitizenShipper is a one-stop shop
Citizen Shipper is a one-stop shop in ensures that what you have will be delivered where you need it to be at the most affordable rate and at the promptest time possible. Our transporter was very courteous, polite, professional and experienced with their service. A very pleasant experience we had from Citizen Shipper.
Response from CitizenShipperJan 2, 2024
Thank you for your positive feedback! We're delighted to hear about your pleasant experience with CitizenShipper. We value your input and encourage you to reach out to our Support Team at [email protected] for any detailed inquiries or assistance. Your satisfaction is our top priority! 😊🚚
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Kylee F.
Dec 18, 2023
I had an absolutely fantastic…
I had an absolutely fantastic experience with Polka Dot Pet Movers, and I can't praise Debbie enough for her exceptional service. She went above and beyond to accommodate my unique situation, picking up my dog and ensuring a smooth journey from Pittsburgh to California. Debbie's communication was outstanding, and her flexibility in managing last-minute arrangements was truly impressive. Despite the chaos, she handled everything like a true professional. I highly recommend Polka Dot Pet Movers, and especially Debbie, for their outstanding service and dedication to pet transportation. A solid 5/5 stars!
Response from CitizenShipperDec 19, 2023
Thank you for sharing your fantastic experience with Polka Dot Pet Movers and the exceptional service provided by Debbie! 😊 We appreciate your positive feedback and recommendation. While we're not directly affiliated with service providers like Polka Dot Pet Movers, we're glad to have played a part in connecting you with their services. If you ever have more questions or need assistance in the future, please feel free to reach out to our dedicated Support Team at [email protected]. They're here to help with any inquiries and ensure your continued satisfaction. Safe travels for your furry friend! 🐾🚚✨
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Jennifer B.
Dec 17, 2023
Citizen Shipper was easy to use!
Citizen Shipper was great. Very easy to use as the transporters were fast to message you and let you know the price. I'm thankful to have found a great transporter that was affordable.
Response from CitizenShipperDec 19, 2023
Thank you for your positive feedback! 😊 We're delighted to hear that CitizenShipper was great and that you found it easy to use. We're also pleased that you found an affordable and reliable transporter through our platform. If you ever have more detailed inquiries or need assistance in the future, please don't hesitate to reach out to our dedicated Support Team at [email protected]. They're here to help with any questions and ensure your continued satisfaction. Safe travels! 🚚✨
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