CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Amit
Jan 6, 2024
Helped us find the perfect transport…
Helped us find the perfect transport for our pet.
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Ron
Jan 5, 2024
The site worked great with access to…
The site worked great with access to tons and tons of highly rated drivers. We ended up with a great match and a wonderful driver who took care of our dog. CitizenShipper made it easy!
Response from CitizenShipperFeb 22, 2024
Hi there, Thank you for sharing your positive experience with us! We're delighted to hear that CitizenShipper provided you access to highly rated drivers and facilitated a great match for your dog's transportation needs. If you have any further questions or need assistance, our dedicated Support Team is here to help. Feel free to reach out to them at [email protected] for personalized assistance. Warm regards,
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Thomas
Jan 4, 2024
super professional and overall nice ppl…
super professional and overall nice ppl , he got my puppy home safe and earlier than expected. thank you moving in action!!!
Response from CitizenShipperFeb 22, 2024
Hi there, Thank you for sharing your positive experience with us! We're thrilled to hear that your puppy arrived home safely and ahead of schedule, thanks to Moving in Action. Should you ever need further assistance or have any questions, our dedicated Support Team is here to help. Feel free to reach out to them at [email protected] for any inquiries or assistance you may need. Warm regards,
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Jane S.
Jan 3, 2024
CitizenShipper sure made finding a…
CitizenShipper sure made finding a reputable company to transport my new puppy 1500 miles as easy as it could have been. I’d highly recommend using CitizenShipper to find the right driver for your pet.
Response from CitizenShipperFeb 22, 2024
Hi there, Thank you for sharing your positive experience with us! We're delighted to hear that CitizenShipper helped you find a reputable company to transport your new puppy hassle-free. Should you have any further questions or need assistance in the future, our dedicated Support Team is always here to help. Feel free to reach out to them at [email protected] for personalized assistance. Warm regards,
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Ben L.
Jan 3, 2024
2 Cats from coast to coast
The young lady went above and beyond to make sure the animals got here safely and comfortably. The experience was virtually stress free for me as the pet owner. She kept me updated thoroughly throughout the whole trip, from pickup to delivery. Highly recommend their services to anyone who needs animals transported!
Response from CitizenShipperFeb 22, 2024
Hi there, Thank you for taking the time to share your positive experience! We're thrilled to hear that your pet transportation went smoothly and that you were satisfied with the service provided. Should you have any further inquiries or need assistance in the future, our dedicated Support Team is here to help. Feel free to reach out to them at [email protected] for personalized assistance. Best regards,
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Jae L.
Jan 2, 2024
Almost a scam with hidden high fee-Use UShip instead
A very good platform to transport your pet. One thing to aware is their fee plan is quite non-transparent. I just booked a transport of my pet for $300 for the driver and then I found the fee for CitizenShipper was $105. I think the amount (30% fee) is pretty high but the worse part is that you would not know the $105 fee was NOT a down payment for the driver (very murky explanation unless you scrutinize the fine prints). They really need to be more transparent for their fee schedule. Almost a scam was what I felt. As a comparison a similar platform UShip has a service charge of only $25 for a ~$300 job. And they present the service fee very clearly, unlike this CitizenShipper! In conclusion, for your next pet transport, use UShip not CitizenShipper, given $325 (UShip) vs. $405 (CitizenShipper).
Response from CitizenShipperFeb 22, 2024
Hi there, Thank you for sharing your experience with us. We appreciate your feedback and take it seriously. Transparency is key to us, and we're continually working to improve our fee structure clarity. For more detailed inquiries or assistance, our dedicated Support Team is here to help. Feel free to reach out to them at [email protected]. Your satisfaction is our priority. Warm regards,
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Brandon
Jan 1, 2024
They helped put me in touch with…
They helped put me in touch with someone to meet my needs
Response from CitizenShipperJan 2, 2024
We're glad to have been able to assist you in finding someone to meet your needs! 😊 If you ever have more inquiries or require further assistance in the future, please don't hesitate to reach out to our dedicated Support Team at [email protected]. They are here to provide detailed assistance and help resolve any questions you may have. Thank you for choosing CitizenShipper! 🚚🌟
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Rochelle M.
Jan 1, 2024
So thankful for CitizenShipper putting…
So thankful for CitizenShipper putting me in touch with Veteran’s Express. I didn’t have to worry about who was transporting my dog across the United States. Background checked and identity verified made for less worry of who’s care Rocco was in. Randy Lee and his wife got our furbaby home safely and in a timely manner! Thank you!
Response from CitizenShipperJan 2, 2024
We're thrilled to hear about your positive experience with CitizenShipper and Veteran’s Express! 😊 If you ever have more shipping needs or any questions in the future, please feel free to reach out to our Support Team at [email protected]. They're here to assist you with any inquiries you may have. Thank you for choosing us, and we appreciate your kind words! 🐾🚚✨
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