Karen
Wonderful service with so many options…
Wonderful service with so many options for assisting in transport. Have already recommended the service to others! Keep up the good work

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Karen
Wonderful service with so many options for assisting in transport. Have already recommended the service to others! Keep up the good work
C T.
Buyer beware.There is a chance that you can get screwed like I did with a driver.I paid the fee to have my dog transported Dec 16.The driver cancelled on the day of pick up and refunded me 240 of the 600 I gave him. He Said he had car troubles. A month later he still owes me 150.The company is not responsible if driver bails.The most they can do is refund you the 170 fee that you have to pay before you can find a driver. I recommend finding ground transportation companies and not a third party like citizenshipper who doesn't care about you losing your monet.I had to get another driver from there who was reliable and had to fork out more money.Think before you do it. Driver sent me $17.71 like is he on drugs? Owes me 133 dollars and says he will pay me today.I haven't gotten a dime.Please people ,focus on negative reviews.Company doesn't care about driver and customer dispute.They didn't lock his account whilst he has outstanding balance with me for over a month.
Response from CitizenShipperOct 22, 2024
We are truly sorry to hear about your disappointing experience with the driver, and we completely understand your frustration regarding the unresolved refund. This is not the level of service we strive to provide, and we regret that the driver has not fulfilled his financial obligation to you. While CitizenShipper facilitates connections between customers and independent transporters, we understand that our customers rely on us to help ensure a smooth process. The situation you’ve described with the driver is unacceptable, and we are taking steps to investigate this issue and follow up with the driver regarding the outstanding balance. We appreciate your feedback and will work to improve our dispute resolution processes, including the review of drivers’ accounts when issues like this arise. In the meantime, we will continue to monitor the situation and reach out to you with updates. Please don’t hesitate to contact us at [email protected] so that we can further assist you in resolving this matter.
Cathi W.
Always get back in a timely manner with answers to any questions and very respectful and helpful.
Amanda
Devin was amazing! 24/7 GPS tracking along with constant updates on our dog with photos. Brought our boy from Florida to Maine! Very reasonable price. I can't say enough good things about him. However, be aware that you will pay more than what is quoted as CitizenShipper does have a mandatory "cents per mile" fee.
Rachael F.
Lost our dog! Our dog has now been missing for 5 days in the middle of the cold in Ohio. The transporter lost our sweet girl and left town several hours later to transport another dog somewhere else. Citizen shipper claims no responsibility and has not helped at all in her search. BEWARE OF THIS COMPANY
Response from CitizenShipperOct 22, 2024
We are deeply sorry to hear about your dog being lost during the transport, and we cannot begin to express how heartbreaking and distressing this must be for you. The safety and well-being of every pet transported through our platform is our top priority, and we understand the severity of the situation. While we connect customers with independent transporters, we want to assure you that we take this incident very seriously. We are actively working with the transporter involved and will do everything in our power to support your efforts in locating your dog. We sincerely regret that you feel we have not provided adequate assistance in this situation. Please know that we are committed to doing everything we can to help, and we will escalate this case to ensure that the transporter is held accountable. Our thoughts are with you, and we will continue to assist in any way possible. Please don’t hesitate to contact us directly at [email protected] for updates or any further assistance.
Kyle M.
This is a good resource to find pet transport. It is good to know the credentials and qualifications of the transporters have been vetted. One criticism that we have is that the fees paid to CitizenShipper directly seem very high for the amount of interaction with the company itself. This would, in conjunction with the fees we had to pay to the transporters, put some people way out of our budget. Other than that, it is a good service and we found a very trustworthy transporter of our pet.
Anonymous
Black pearl llc did an amazing job! Indiana to North Dakota. Perfect timing and communication.
Dana C.
This website allowed me to meet the right person for the job we needed. No hassles.