CitiairReviews of citiairtravel.com

Worst agency. Stay away from them. They never pick the phones even after 3 voice messages. Exorbitant and hidden penalties , processing fees. No response from them once the ticket is paid for.

Worst agency I’ve ever worked so far! I. This COVID situation, my flight got canceled. I called Lufthansa directly and they are saying I should get a refund but I need to work with citiair since I booked with them. I called citiair at least 10 times, either they are rudely saying they can’t help or they are not picking up. I’m stuck now ! Stay away from them!

This company, Citiairtravel.com, has repeatedly displayed a total lack of of customer care or concerns for their customers, me included. As an active consumer, I strongly advise that you avoid patronizing Citiair, before enlisting any of their travel services. You have been warned.

Excellent Customer service and prompt in response.

I had been booking with this company for several years and never had issues until the most recent one. I never had to call them after tickets were booked but this time I had the worst experience dealing with some agents like Archana Perumal, who have absolutely no sense of any customer service extremely rude. I am NEVER going to recommend this company or book with them again. I am posting this on Facebook as well & as many platforms possible

Great deal and great experience 👍🏻

DO NOT BOOK FROM CitiAir Travel. They really beat you with complexity. I wish there will be an option to choose negative Star. They have not sense of responsibility after the book a ticket for you and get money. The customer support person don’t understand your request. They are worth less and waste of time.

I'm booking the tickets from Citi Air past 7 Years and until now I didnt had any issue, recently I had to adjust the ticket dates and they gave hell of time, I would not recommend booking the tickets with them. Thanks Suman G