CitiairReviews of citiairtravel.com

Same experience as other customers. $690.00 date change fee charged for 2 tickets with penalty of $500.00 and rest are ticket price changes. Due to Covid-19 the flights got cancelled and I contacted Singapore airlines to refund the penalty plus price difference, they agreed but these guys refused and they didn't put a request for refunding the penalty and price difference. I have been a customer with them for many years, this year I have decided that this is final transaction with them. Bye bye citiair.

Horrible COVID 19 response - Don’t go with Citiair. We have been their customers for the past 5 years. We booked tickets for our parents to travel on March 26th from India to US. Since there were fears of COVID affecting the elderly people in Feb, we wanted to change dates to June mid and we contacted CitiAir and they charged $500 change fee. Now the June tickets also got canceled due to lockdown. Emirates said that we can keep them as open tickets to travel anytime for the same ticket within 24 months. But since we booked through citiAir, CitiAir can only control our ticket changes. Now CitiAir is charging price difference for open tickets which is unfair. Even after requesting that we already paid the change fees they are not willing to wave price difference for open tickets which Emirates is offering if we book with them directly. For refunds they say we have to wait for around 2 months. Worst customer service and greedy policies. Trying to loot money even in during pandemic. Don’t book through CitiAir.

Very very bad customer care service. We booked tickets to India in Feb’20 to travel in June. But flight were canceled by airlines due to COVID-19 situation. But Citiair is not ready to give money refund even we are entitled for full refund. And giving all nonsense reasons. I am thinking for ways to file a complaint like consumers protection cell. I will never ever buy tickets from CitiAir at all, the same will be done from my friends.

Stay away stay away stay away Many sites with same or better pricess One of the worst travel sites to use specially for there service. I have been trying to get ahold of someone or get my refund due to flight cancellation because of coronavirus but for months I haven’t been helped or taken care of. My flight was bookEd in December fOr A flight on April 1st and I been dealing with getting my refund for It since February. Very Disappointed and very pissed at the same time.

Customer Service is worst. They haven't refunded after canceling the tickets . I had enough following up and they are not reachable on phone or e-mail. They don't respond back.. PLEASE DO NOT CHOOSE CITIAIR.

Worst customer service. I have been their customer from past 4 years. Booked almost every year. But their response to COVID cancellation is worst. My sincere recommendation is never ever book any ticket with them.

Really bad customer service. Never book my ticket from them in future.

Worst Customer service. I have been following with them for the past two weeks about status of flight booking and for alternatives but not getting proper response even through email. Stay away from them.