CitiairReviews of citiairtravel.com

Beware! Think 1000 times before making any booking with this agency. It used to be good but now, its literally NIGHTMARE. I like to share my personal and very horrible experience. I had booked 3 return tickets to India on 20-April for 15-June travel from Emirates airline. I made a call to airline 13-June (2 days before to fly) to reserve my seats. And, I was shocked when I understood that my departure tickets are cancelled on 22-April itself. I was on call with Airline for whole night to find out the reason of cancellation and as Airline explained, It was clear fault of CITIAIR as required information for booking was not shared with airline by Citiair on time. One of the junior agent of citiair accepted it, too as he forgot, he should not accept it. I reached out to CITIAIR to resolve this issue ASAP but they stopped picking my call after making this blunder. I spent 2 whole sleepless night before travel because of this unprofessional people. Agents are very rude, specially Prabha. I wish, I would give them negative rating.

This entire pocess absolutely sucks. They make you feel like you are committing a crime booking tickets from them. I have no idea why no body will get upset with this entire process. They send you a verification form , you sign your life to the company ( almost) and then give the front and the back of the card. There is no guarantee that this information will not be stolen ( other than the mag strip they have everything else). You need to send them pictures of the card. They also put a charge and then they want you to confirm that the charge they made is correct. Wasting time

Had Thiru working with me. Was very patient and his intent to find me a cheaper ticket was so awesome. He would give me a call and tell me which dates the tickets are low and also help me to check with my family and blocks the tickets until then. He is one guy who is always active and gets my tickets booked for the cheapest price.

Booked ticket with them this morning the service was good. Had one agent always working with me till i get my final confirmation with itinerary.. Overall very pleasant and good experience..

I just had booked ticket with citiair travel, what a flawless experience, it took me just 20 minutes to complete transaction for international flight, with best price out of all internet sites, this is my 3rd reservation with them in 3 years and I recommend to everybody to try out here first before any other sites. ask for Thiru a very courteous sales agent. regards Mr.shah

I have booked with them on several occasions and got a good deal compared to others on international bookings. Never faced any issues. Yes, their staff is based in a foreign low cost location that helps them save on their costs which they eventually pass on to customers... Hence, complaints of bad English etcetra. If you can tolerate this, then this is a genuine travel company providing good deals for international flight bookings

Don't book through these people!!! You'll regret it I assure you. For starters they don't speak English. NO ONE THERE DOES. Booked a flight to Hong Kong via United Airlines which for two days they never billed my credit card. They'd already sent a "sample billing" for .20 cents so they knew the card was valid. I called them to ask why my card had not been charged,but again - NO ONE THERE speaks English. So, was told (I think), the'd get back to me in five minutes. There reply was to cancel my reservation. Unbelievable! Not that bid a deal one would think except the next day United nearly doubled their fares - not exaggerating - thanks United. So the flight I preferred now cost me $1,800 more (three of us) and over the holidays. Booked a different flight via EVA Airlines and through Expedia which went flawlessly. They called to confirm the reservation and even helped me pick seats for the flight. You get what you pay for. But if you're fluent in Indian and are into getting screwed give these guys a shot.

Great deal and great experience 👍🏻