CITReviews of cit.com

CIT Bank was essentially a vault for my money. I had a debit card; couldn't use or connect to any online platform. I managed to somehow link one credit card account and send a few Zelle payments. I literally had to call customer support to send me a check of my balance and close out my account because no micro-deposits were sent after a month to an external account and it would cost me $10 to wire the money.... Overall, the high interest is only worth it if you're saving money in their saving's account.

The website CIT uses for the leases handling is clunky, outdated, and not easy to navigate. 1. Layout. You need to guess how to navigate the website (not intuitive) 2. Try/Error. While navigating the system and finding the information, there is a few try and error to do before you get what you need. 3. Outdated. This is not just the website/layout, but the content itself. For example, invoices cannot be sorted by date. They are displayed by old to newest. The same with payments. 4. Lack of reporting building, or reports at all. To match the invoice vs the payment, both records need to be downloaded. Then, you match them manually. For all the money they make, this seems like a negligent section CIT doesn't want to put emphasis into.

The agent was very knowledgeable, courteous and efficient.

The worst company to apply with for an Apple Business Account. We feel discriminated after we provided our ID cards via upload to there website our approval that we had for two days already was changed to declined all if a sudden… We applied for a Apple business leasing account , got approve for $20,000 after providing my business EIN number and my social, they had me choose my equipment my plan , agree to terms , to then send me a request for picture ID of myself and business partner why I don’t know , we’ve been approved 2days ago… now we receive a email saying our approval is now declined . Something seem fishy with this company after they receive all your personal information they decline your approval . Don’t trust them. So now we have to keep an eye on our credit reports for fraud .

CIT handles our phone lease for our psychiatric practice office. CIT has been easy to work with, especially in setting up automatic ACH payments. We had a few minor problems when we started the lease and CIT customer service was easy to work with and very professional. I highly recommend them.

when i created an account and tried to login the phone numbers available for a one-time code weren't mine. i called the support and after waiting around 15 minutes I finally talked to a real person who explained I had to enroll and set a USERID and password (even though I did that in the application step). once I did that everything else worked but overall the instructions weren't as clear as they could have been. i don't understand whose numbers were the ones that first showed up since I'm assuming the USERID I picked was not taken. not sure if I will keep the account. my advice if you're having trouble: DO NOT GET OFF THE PHONE CALL. they offer to call you back but I've seen in other reviews that they never do. may or may not keep the account, the APY is pretty nice

I have tried unsuccessfully to speak with a customer service representative for days now. The computer places me on hold, music plays, after 45+minutes waiting I hang up. I have emailed our account representative, she has not returned my emails. My HOA has entrusted a group of people like this to manage our HOA's $250k?!? Next board meeting we will be discussing alternatives. Update. I have messaged my phone number through Facebook. No response.

I opened a new account with them and they forced me to use my old address, even though I updated it with my new one. I've tried to fix it online or through the app but you can't. They told me that I had to call customer service but everything you call, there is at least a 30 minute wait. I have a decent amount of money I was putting in with them too, so I'm not sure what the problem is but I'd rather get a lower interest rate and have a reliable bank. You'll never go anywhere with this kind of customer service. In fact, it seems suspicious just how bad it is. I submitted a complaint with my uncle at the SEC to have this place looked into.