CITReviews of cit.com

Nice customer service representative

Utter incompetence. It took an hour to open my account with someone on the phone and they advertise 5 minutes. Tech support sucks, too. Avoid.

I've been a customer of Cit Bank for several years. I was lured in by their high yield savings rate, which immediately dropped to a deplorable amount. I immediately planned to cancel the account, but every time I called to cancel, the wait time was so long that I gave up. At first, I blamed the lack of customer support on COVID. Now it's clear that the bank literally doesn't care about their customers at all. I finally set time aside to close out this account. Now that interest rates on high-yield savings accounts have gone higher, most of my other banks are up to 3.6+%. Cit Bank is still under 1%. Ridiculous! I waited for a very long time to talk to a customer service rep. When I told them I wanted to close my account, they said I'd have to speak to another rep. They said, "let me put you on a brief hold." The "brief hold" is over 30 minutes so far in addition to the abysmally long hold I was already on to speak to customer service rep #1. So basically, I'm unable to close my account without spending hours of my day trying to get through to someone. Unlike other banks, there's no way to close the account online. There's no way to email customer service or chat with customer service online. You're trapped. Don't do it! I've never had a worse experience with a bank, and I regret the day that I opened this account.

This bank took over 45 days to let me that they were going to pay the vendors. This only happens after I sent an email out that I was not going to need the loan any longer. They went ahead and pay the vendors. Northern Tool being one of those vendors. And since September they can not provide me with an statement showing me what am I being charge for. Be careful with people like drew Gaberseck from CIT this person will not return calls, and he will not answer calls. After instructing northern Tool not to provide any type of information to me in particular. After months of trying to communicate with them to get a simple statement about the charges they claimed. I still do not have it.

We finally got where we needed to go buy it took too much effort.

Cannot speak with a human at CIT. Called in several times and wait time was over 45 minutes. They say leave a number and they will call back in order received. Did that about two weeks ago, a week ago, and yesterday, and so far no return calls.

They keep charging me insurance even though I have provided ins coverage 3 times

We still have not be refunded for insurance or another rental charge that should not have been charged to us.