CITReviews of cit.com

I sent them money then they locked my account and no amount of resets or phone calls has helped My money is GONE

Terrible mobile app, horrible customer service which includes eternal wait times.

We moved our accounts to CIT a few months back. I wish I could count the number of issues that I have experienced with their website and mobile site. It's absolutely atrocious. When I raised this with their customer service dept via an online message, they just blew me off several times and wouldn't provide any information as to when the issues will be resolved. The higher interest rates for savings are not worth all the issues you have to deal with. By far the worst overall experience I have had with a bank, and it's pretty bad when you are the bottom of the banking barrel.

Tried multiple times to open an account on their website, even with help from their phone representative (after I had waited more than 25 minutes for my call to be answered). Didn't work. Very painful and a total waste of time

The bank is not safe for account protection. Received notification my phone number changed, called and informed them never opened an account, went through their questions and could not get confirmation account closed. Two days latter, called back and insisted. A day latter received email, my monthly statement available. Customer service related to fraud not helful.

Three weeks ago, I was told it would take 3-5 business days to verify my new account. I've called four times with no help and CIT hasn't contacted me at all. If it's this hard to *give* them money, how hard would it be to get my money back?? Nope. They've lost my trust before we even started. (In response to CIT's "heartfelt and personal" reply, HAHAHA. Read the room, get a clue, too little too late. Still putting the onus on the customer who *was* trying to hand over cash. If you aren't trustworthy enough to earn the business, you surely can't be trustworthy enough to hold (and return) the money.)

CIT discriminates against certain banks they won't connect with. They won't share the list but if your financial institution is on it, you can't transfer money into or out of the CIT account. Two weeks and wasted hours of inaccurate stories about why no money was moved to my new account. They repeatedly invited me to pay them to move my money. Why would I pay for their systems not to work? Constantly put on hold for unclear purposes. Not worth the hassle of dealing with their runaround in a competitive banking market. Closed account.

Tried to open a savings connect account a week ago, but said they’d need more info and would email or call me soon. They never reached out to me regarding the status of my account, so I called to see what was going on. Was waiting for help for 30 minutes before I got through to someone, and they told me my account wasn’t approved (which I never received any communication about and I am assuming wouldn’t have if I never called) and that I’d have to fill out a new application because I used auto-fill for things like my address and phone number. Tried filling out the new application, and before I could even complete it, they said they wouldn’t be able to open up an account for me at all and stopped me from finishing. Opened a with another company and it got set up immediately. It shouldn’t be this hard to open an account!