Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle MedicalReviews of circlemedical.com

3.61,274 reviews
Clinics
333 1st Street #A, San Francisco, California

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Circle Medical

About Circle Medical

Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment

Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: circlemedical.com
Website: circlemedical.com
Category: Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Circle Medical reviews

1,274 approved reviews, newest moderated first

customer
Jun 10, 2024
Helpful and accessible
Easy to access, doctor was kind and on time, thorough assessment, organized app/protocol. Thnx for making it easy!
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Tracy J.
Jun 10, 2024
If you need medical records sent to…
If you need medical records sent to them be prepared for you to wait one to three months! My doctor sent over my medical records in the beginning of may and because they said they are behind on their faxes by ten days i have to continue to wait for my in person appointment. I have been charged the membership fee along with the appointment fee and they still have not uploaded my medical records so that i can get treatment
Response from Circle MedicalJun 10, 2024
Hi there, and thank you for taking the time to voice your concerns. I am sorry to hear there has been a delay in uploading your Medical Records. While we do have an increased volume of faxes at the moment, you certainly should not still be waiting from the beginning of May for your faxes to be uploaded. I would also like to clarify that we do not have a membership fee. You are only charged for appointments attended and completed. If you are able to, please reach out via the chat and ask to speak to the Patient Relations team, and we will be able to look into your situation further to better understand what happened and see what we can do to make it right.
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Bonnie C.
Jun 10, 2024
Total scam. Stay far away.
I have sessions for my ADHD. They give me a prescription that is not available. I have been 2 months without my medication. Because they dont respond to me or the pharmacy for an adjustmen for what is available. Can't contact them without another $144 APPOINTMENT. Have not had an app9unrment since March and still can't get my prescription it's June and they are still charging me for appts I did not receive and prescriptions I don't have. TORAL SCAM. STAY AWAY FROM THEM. YOU WILL LOSE YOUR MONEY AND YOUR SANITY.
Response from Circle MedicalJun 10, 2024
Thank you for taking the time to voice these concerns. We certainly understand the urgency many of our patients have to access their medication and how difficult and frustrating it has been to try and get a hold of many treatment methods in the midst of the nationwide medication shortage. We do have a dedicated prescription support team who is always happy to help explore any options with patients and communicate any messages you have with your provider as needed. In this specific case, I would love the chance to look into it further to better understand what happened as well as see what we can do to make it right. If you are able to, please reach out via our secure, HIPAA-complaint app, and ask to speak to the Patient Relations team.
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customer
Jun 10, 2024
Horrible Experience, Never Again!!!!!
Horrible Experience, Never Again!!!!! So the prescription I was suppose to receive for a blood test the next day never came and they charged me $100 without asking for something covered by insurance. Fraud, deceit, and lies, never again!
Response from Circle MedicalJun 10, 2024
Hi there, and thank you for taking the time to reach out. In order to better understand what occurred in this situation and see what we can do to make it right, I encourage you to reach out if you are able to through our secure, HIPAA-compliant app. You can use the chat function to ask to speak to the Patient Relations team, and I would be happy to look into this right away.
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customer
Jun 5, 2024
Wish I would of used Circle Medial sooner!
User interface is simple and clean. Set up appointment in the evening. Had had it the next day. The individual that I spoke with was pleasant and attentive. Overall great first impression.
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Jeff
Jun 3, 2024
I was referred to two different doctors…
I was referred to two different doctors by Zodoc which both use your app. Even though I gave my insurance plan to both Zodoc, and later your app, neither doctor accepted my policy. The first one was not a huge issue because it wax found out quickly about the mistake. The appointment with Aime, though, was not found out until one hour before the appointment on Sunday, well short of the four hour limit to cancel, with no live person to contact about it. I had to join the appointment. Aime was kind enough, after finding out the situation, to cancel the appointment from her end so as not to charge me. Your two apps are not working well together and need better inter-coordination as to policy acceptance. Aimed was wonderful for the couple of minutes I was talking with her.
Response from Circle MedicalJun 10, 2024
Hi Jeff, and thank you for reaching out with this concern. I can certainly understand your frustration and disappointment - given how much appointments can cost for patients whose plans do not cover, we want to make sure patients have all the information available to know and understand their coverage before their appointment. If you are able to reach out via the chat function of the app and ask to speak to the Patient Relations team, I would love the chance to look into this further to see what went wrong as well as how we can prevent it from happening again in the future.
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Clare H.
May 30, 2024
Circle medical is terrible!!
Circle medical is terrible!!! I often wonder if they are actually real doctors and if this is just a scam. They do your initial assessment, then have a follow up appointment a month later, just to talk about the same things. After you are diagnosed, it takes about 10 days for them to fill your prescription. If you are having any issues with your prescription or need to talk to the doctor, it is impossible to get a hold of them. They have you talk to a “care team advocate” who are not qualified to do anything, but send a request to the doctor. They do not have a number you can call to talk to someone. The whole company is very disorganized, and I am unsure of how they are in business. STAY AWAY FROM CIRCLE MEDICAL!!!!
Response from Circle MedicalMay 31, 2024
Hi Clare, and thank you for taking the time to reach out with this feedback. Some of our intake processes are indeed multiple appointments, but once a treatment plan is decided and a prescription is to be written, it should be sent to the pharmacy within the same day. Given the reported delay, I would love the chance to look into this situation further and better understand what went wrong as well as see what we can do to make it right. If you're able to, I would encourage you to reach out and ask to speak to the Patient Relations team, and we'll be able to directly assist you. You are also welcome to call our general patient line at (888) 803-3370.
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Arrington F.
May 29, 2024
Make this your next primary office
Make this your next primary office! I had such a great experience with my appointment today. Cozy office + very efficient team! Brett already set me up for my next appointment. My new family!
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