Circle MedicalReviews of circlemedical.com

couldn't agree more with the rest of the reviews. absolutely horrendous customer service (long wait times, constantly being transferred from one agent to another without them briefing each other on the context of the chat, request tickets being auto closed before anyone reviews, etc etc.) as far as prescription refills - also horrendous. my provider failed to get the pre auth docs to my insurance in time 3x in a row so at this point i'm just considering going to another doctor because i can't wait any longer for my refill. as far as medical care, also horrible. i booked an appointment for a well visit and the provider was unprofessional and just sounded like he was reading a script of questions he didn't understand. i in no way feel like i'm actually getting any well rounded or even baseline medical care here. app experience -terrible. messaging feature is clunky and spread across two tabs (both of which are not user friendly). i'd avoid this app/service at all costs really. it's a microcosm of everything that's wrong with the medical industry, really.

They charged me 239.00 without consent on April 21st for a 10 min virtual appt where they did absolutely NOTHING for me but send me for tests. I DIDNT NEED. To rack up my bills more, gave me bad referrals. I think they finally played with the wrong one though because I WILL GET MY MONEY BACK AND LEAVE BAD REVIEWS EVERYWHERE… sorry not sorry!

Shady practices, you book one doctor and get assigned to another. Tens and hundreds of fake reviews on Zocdoc.com

Circle Medical fails the community it claims to be in existence for. That is a bold statement but I've made it, and the reviews don't lie. It's true. The care from my physician is unparalleled. She is kind, sharp, intuitive, and the best physician I have been under the care of. Imagine you have pneumonia but before you can receive the correct antibiotics to potentially save your life, you have to have a chest X-ray. Now imagine you arrive at the imaging office after receiving the confirmation that your order has been sent but no such order has been received. You are stuck in an endless cycle of no one available since the "brilliance" of Circle Medical in no contact numbers, only an app chat. (The one number provide keeps you on hold for 20+ mins then sends you into voicemail). The app chat isn't answered for 20 mins at a time with no solution. (They can't do much). So here I sit, going on hour two with pneumonia in an X-ray office hoping someone at Circle Medical will pay attention to my need, a very dire need. If not, I'll leave the facility at closing time in the next 30 mins to maybe end up at emergency tonight. Thanks Circle Medical! Your system, a system that relies on human error, really seems to be helping those you claim to help.

I was able to find an appointment no problem BUT it only lasted 5 minutes because they told me to get the prescription I was wanting, I would need to do an in person physical exam. SO instead of having some sort of questionnaire that established that I had what I needed in order to have a successful appointment, they booked it and will bill me for an appointment that lasted all of 5 minutes.

As an uninsured student with limited resources for healthcare, I was intrigued by Circle Medical's telehealth app, which promised accessible and affordable ADHD evaluations and treatment. However, my experience with the app and the company was negative. The nurse I was matched with seemed more interested in prescribing controlled substances than addressing my concerns, and I believe I was misdiagnosed. When I tried to have the prescription filled at my local pharmacy, I discovered that prescribing controlled substances via telehealth is illegal in my state, something that was not disclosed to me before my appointment or on the Circle app itself. When I contacted Circle support for a refund, I was encouraged to call other pharmacies and ask them: "if they would prescribe controlled substances and what I needed to do," which made me uncomfortable. Despite my misgivings, I complied and switched to another pharmacy, only to encounter the same issues. When I asked for a refund due to the misdiagnosis, questionable care, and lack of state compliance, I was told I would not receive one because the service had already been provided. When I asked to connect with another provider for the reasons above, I was told I would have to pay more. After 30 days of trying to work with Circle Medical, I gave up and had to seek a refund through my credit card company. This experience felt like a classic bait-and-switch scam which has robbed me of 10+ hours speaking with the support that takes days to answer and $250 I did not have in the first place. I'm also pretty sure Im flagged in some system for calling around asking the questions they told me to because let's be honest. I just wanted relief from the crippling anxiety I feel on campus due to *insert any headline here about school threats* and I've been completely taken advantage of. I hope this review helps others and, at the very least, allows me to recoup some of my investment.

I stopped using circle medicine back in November because after every appointment they were trying to over charge me. Long story short I just got everything resolved after letting them know I filed a complaint with FTC. There is something fraudulent about this company and an investigation must have scared them. Anyone that has had money taken from them please submit a complaint. reportfraud. ftc. gov

This is, by far and away, the worst and most infuriating service I have ever had to deal with. The app has issues constantly, the customer service team has an estimated 72 hour response time, you can't contact your doctor without paying for an appointment, there is no number to call, basically, they'll do all they can to take your money and offer zero help. They'll charge you "no-show" fee's even if you make your appointment, and you'll need to go through a team of 3 people, each taking 72 hours to respond. So if you need your prescription quickly, avoid this service like the plague. If you want a doctor who will listen, go elsewhere. If you want a support staff that will respond helpfully or even respond at all, go elsewhere. It'll take two weeks to send 6 messages for them to reverse a charge they made incorrectly, and to fill your prescription. It's. The. Worst. I would rather deal with the DMV and Verizon than ever have to deal with this app again. Save your money, see real doctors.