Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle MedicalReviews of circlemedical.com

3.61,274 reviews
Clinics
333 1st Street #A, San Francisco, California

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Circle Medical

About Circle Medical

Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment

Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: circlemedical.com
Website: circlemedical.com
Category: Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Circle Medical reviews

1,274 approved reviews, newest moderated first

Jack
Nov 16, 2023
The application has not worked the past…
The application has not worked the past two appointments, and consistently times out. There is no way to directly contact the physician without chatting with a person who responds in the middle of the night. The physician was nice but was also made aware I need to meet with a provider monthly to refill my prescription after the fact which I admittedly did not catch in the agreement, and should be made clear during the appointment. I would not recommend Circle Medical to anyone and would advise to avoid this company. It does not feel professional or up to standards with medical services.
Response from Circle MedicalNov 30, 2023
Hello, and thank you for taking the time to voice these concerns. We take all patient complaints very seriously, as we use them to improve our processes and the overall patient experience. If you are able to, please use the chat function of the app to reach out to me (please make sure to mention my name, Wanji) as I would love the chance to further investigate and better understand this issue, as well as figure out any actions that can be taken to make things right.
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Kenneth
Nov 16, 2023
I love circle medical
I love circle medical. Very good service and a doctor who listens and knows what she’s doing. Very nice change from most doctors
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Traci L.
Nov 16, 2023
I feel like my doctor really cares
I feel like my doctor really cares
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Nick
Nov 16, 2023
Awful communication and follow through.
Awful communication and follow through.
Response from Circle MedicalNov 30, 2023
Hi, thank you for taking the time to provide us with this feedback. I'm sorry to hear you did not have a positive experience with us. I would love to better understand what happened and determine what we can do to make it right - if you are able to, I encourage you to reach out to me (Wanji), so I can look into it from there.
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Katie
Nov 16, 2023
Total Bust
I am incredibly sad to say, I hated my experience with Circle Medical. I had 3 visits with the same provider, who seemed very kind- but never followed through with anything, never sent in the prescription we had decided upon during my 3rd visit, and went completely radio silent. It took over a month and a half for her notes to be put in from one of our appointments, too. Then a few days later, I get a message from Circle, out of the blue, that my provider has been changed, and “they’re confident I’ll love her, but to reach out with any questions!” Y’all didn’t answer when I reached out with questions the last time…I was really hopeful about this platform, but it was a dud.
Response from Circle MedicalNov 30, 2023
I am sorry to hear that you did not have a positive experience with us. I want to assure you this does not meet our standards of patient care - I would love to look into the issue to better understand what happened, and make sure we do what we can to make it right. Please reach out to me via the chat on the app, and mention my name (Wanji), so I can assist you from there.
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Michelle
Nov 16, 2023
Ugh, I'm over it.
The lack of communication and willingness to help and communicate. It's also terrible that there's no one to speak with on the phone. Edit: Wanji, thank you but there's no way for a consumer to reach out directly on the app. I can't access you. Feel free to reach out to me or provide an update of how.
Response from Circle MedicalNov 30, 2023
Thank you for providing us with this feedback. We have had a high influx of requests lately and I assure you we are working to respond to our patients in a timely manner. However, I do understand a delay in response can be frustrating. Please reach out to me (Wanji) through the app as I would love to look into this further. Thank you.
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Kaylee
Nov 16, 2023
Disappointing customer service.
Almost every experience and interaction I have had took several days to get even an initial response. Then, the doctor’s response took almost 2 weeks, just to send the prescription she prescribed to the correct pharmacy. Very disappointing because I really respect and like the doctors I have met with, but the customer service following my appointment was unacceptable.
Response from Circle MedicalNov 30, 2023
Hello, and thank you for taking the time to provide us with your feedback. We understand that the increased chat response time that has been present recently has caused much frustration for patients. I would love to be able to better understand what happened, so if you are able, I would also encourage you to reach out to me via chat (make sure to mention my name, Wanji), so I am able to further investigate and assist from there.
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Emmie
Nov 16, 2023
This is a scam company
This is a scam company. The billing department basically doesn’t exist and no one ever answers questions when your bill is incorrect and needs to be resubmitted to the insurance company. It is dangerous when medication is involved.
Response from Circle MedicalNov 30, 2023
Hello, and thank you for taking the time to voice these concerns. We take all patient complaints very seriously, as we use them to improve our processes and the overall patient experience. If you are able to, please use the chat function of the app to reach out to me (please make sure to mention my name, Wanji) as I would love the chance to further investigate and better understand this issue, as well as figure out any actions that can be taken to make things right.
Report