Leah
The most frustrating experience. Complete lack of customer care or urgency.
The entire process after completing my virtual appointment was extremely frustrating. I selected an available pharmacy from the list that Circle Medical provided to pickup my prescription, was notified that my prescription was sent, but then when I went to the pharmacy address it was no longer in existence. I have no idea where they sent the prescription. From there it was near impossible to get a hold of support in a timely manner. The only way to reach someone is via chat, which was a very slow response time. I got the pharmacy updated and prescription resent, but it was filled out incorrectly and all of the pharmacy’s attempts to reach Circle Medical to correct the issue went unanswered for days. I had to borderline harass your company to get anyone to care. You got a notification that the prescription provider was OOO, and it wasn’t until I legitimately begged for help that someone made any effort to find an alternate contact in office to fix the issue. Your lack of simple care or urgency for your customers caused me to go over a week in pain for a medication that I was supposed to get day of. I was also not notified of the cost of the appointment at any point until I received a surprise bill that was much higher than expected. Don’t work with Circle Medical.
Response from Circle MedicalNov 29, 2023
Thank you for voicing your concerns with us, I am sorry to hear that you've not had a positive experience with us. We have had a higher number of requests lately regarding prescriptions and pharmacies, however, I do understand how frustrating this can be and we are working on responding in a timely manner. If you are able to, I encourage you to reach out to me through the app by mentioning my name Wanji, and the message will be flagged to me directly.