CIBTReviews of cibt.com

Excellent service and great experience dealing with CIBT personnel. CIBT employee Lisa did a fantastic job, kept me informed, and made the process very easy. It was a quick process, all done on time and great help from experienced people. I will highly recommend CIBT for anyone needs of visas and other travel requirements. Thanks.

Very expensive over 600$ for 2 Visas. I too 17 days & the other 37 days. Did not come on the date given. Used the website on my own & still a big fee.

Best to use ivisa.com - pay for a quick turnaround, three days and your visa is done and you can easily track the progress. This lot (recommended by my travel agents ... why?) received my application seven days ago, my flight left yesterday and still no visa. More disturbing is the lack of communication. Communication guys, key to customer service.

I submitted my ETA visas through this website and they charged me hundreds of dollars extra for 'handling' fees AFTER I had processed the payment of the visa amount. I cannot contact them through the numbers as the phone automatically hangs up and they will not reply to my email. I will be asking for a refund and will take my services elsewhere

For my expedited passport renewal, I completed forms with the date of my international trip in multiple places on the form. When CIBT received my paper form and passport, they shepherded my passport to the government office for me but they gave a "receive back by" date that was a week after my international trip departure. When I called the CIBT office, they said the government office was on track to complete the renewal earlier than the deadline and refused to update the request with an accurate date. At this point I am hoping the government process the passport renewal quicker than requested by CIBT or I will miss a work trip. Whether this turns out well for me or not, the lack of attention to detail on something this important makes me question CIBT professionalism.

CIBT Visa fees are astronomical and customer service is bad. I paid $920 for a simple visitors visa to China – almost as much as my airfare! I will NEVER use this company again and I recommend you stay away from CIBT Visas!

Don't make the mistake of using CIBT visas. Unfortunately, I used them for my visa application and did not use due diligence and make any checks. My experience was awful and traumatic. As soon as you have paid, that's it, total silence. They will ignore your emails repeatedly so you will have no idea whats happening with your visa application as your travel date approaches. Call them instead? Don't be silly !!! They do not answer the phone. You will get a recorded message advising to email them!! So you send a further email, no reply, call them again, same recoded message, and so it goes on without any care for their customers and ZERO response. I sent them an email 1 week ago seeking their thoughts and response to my concerns about the awful, poor service I received and held off on my review to allow them a fair chance to respond and comment, again ZERO response. I never did get my visa issued in time. They are truly shocking!! Never again!!

I used the passport/visa pick-up service from the Washington office. According to the order form, the service fee is "$79 per shipping address." However, I was charged $85 per person. After calling the office, they adjusted the fee, but it’s still higher than what I originally agreed to based on the order form. This feels deceptive and dishonest. I would not recommend this service—be cautious.