CIBTReviews of cibt.com

Efficient and easy to use service - would recommend!

Was sceptical at first as thought it was expensive to get a visa. Felt company went above and beyond to get my visas before my proposed trip as being Christmas did not help things

So far so good. I have applied for 8 different Visas for myself and my wife. And so far things are going well. Any person that I have spoken to was very helpful and knowledgeable. I would definitely recommend this service. Not cheap but good. It has saved me a lot of time.

Using CIBT for my visa application genuinely felt like a weight had been lifted. Knowing that experienced professionals were reviewing my documentation and lodging the application on my behalf brought real peace of mind. For anyone who finds the visa process overwhelming or simply doesn't have time to navigate the complexities, this service delivers on its core promise. Where There's Room to Improve When I encountered an issue with my passport photo, I received a generic list of requirements rather than a specific explanation of what was wrong with my submission. It would be far more helpful to pinpoint the exact issue so applicants can correct it efficiently. Additionally, the customer support experience felt limited. Representatives seemed to follow a script, and when I requested escalation or to speak with a manager, that option wasn't made available—I was directed to email instead. For those navigating an unexpected obstacle, having a real conversation with someone who can troubleshoot in the moment would make a significant difference. The Bottom Line The service isn't inexpensive, but I still found it worthwhile. CIBT ensured my application was accurate, complete, and processed in a timely manner. I'd recommend it—just go in knowing that if complications arise, you may need to be patient with the support process.

I had some difficulty with the CIBT portal site after creating my account and trying to obtain two eTAs for myself and my husband. It was all my "operator error" issues basically but I ended up calling the help number and got Janet. She was wonderful! She walked me through everything I needed and even processed a refund because I had two processing accounts open/charged at once! It was all very professional and efficient and Janet was the best!

could use some polish, had to reenter information multiple times. but the service was very good, must have had a big backlog as it took over a month. the visas were delivered just in time.

Was stressful in getting our pictures and passports uploaded in the correct format. But CIBT took what we had and was able to satisfy the India requirements.

Lot of hidden cost and almost impossible to get through the customer care team.