CIBTReviews of cibt.com

Delayed business flight due to bad communication. For a company that is focused on businesses, the customer service is unacceptable. Filed for a visa to India, was very clear when I need to travel on Nov 29th and their App showed clearly that I am good to go as long as I file before Nov 24th, filed on Nov 21st. App promised that visa will come back on Nov 27th which was a public holiday. Called on Nov 26th, very dismissive representative told me don't worry, we still work on holidays and have team working across the clock, it will be there. Got an email on Nov 27th 3am that sorry we can't make it as promised. Called on Nov 28th, and that was the last straw, they were closed so no one to reach to or get an update on when to expect my visa. Cancelled my whole business trip due to that delay as they were not able to keep their word

The visa processes for Ghana and Namibia are complicated and exacting and we needed both done for the same trip which meant bicycling our passports between two embassies with all the documents in perfect order. Despite the fact that I am a frequent international traveler with more than 1 million miles, I could not have done this without these fine people at CIBT. And having read reviews on this site I can only say that you have to do your part, too. They give you easy-to-understand instructions for each country. If you send them what they ask for, they do the heavy lifting and they are excellent.

This was the most frustrating process. Every time they would review my documents, they would give me a different reason on what I needed to fix on my application. This caused me having to request an expedited visa costing me over $1000. I will never go through CIBT again for a visa.

We have used VisaCentral for many years and as always this experience was fantastic!

Gina Villegas provided very efficient service, well communicated.

I originally went with CIBT to get a visa for Chile. I kept getting vague emails from them saying I needed to supply more information, but not what information. In the end, I told them to refund my money and I'd apply directly, which they did. All $370AUD of it. Six weeks later I got another email from them, saying my application required more information. I went to apply for the visa through the Chilean government website this morning, only to find that as of 17th September 2025, Australian passport holders no longer need a visa. The last email I received from CIBT was on the 16th, the day before that requirement was lifted. If they didn't know about it, they must be extremely incompetent.

Very easy process for NZ visa.

Overall I have had a very positive experience with Visa Central. The only frustrations I experienced was uploading my photos and accessing my documents once approved. I appreciated that they included a phone number for assistance and once i made the call I was put through to a customer service rep that was most helpful and I had the documents delivered within 20 minutes.