Christian Book DistributorsReviews of christianbook.com

Although some of my orders came later than I wished them to I found it worth the wait. Also, when I had an issue w my account it was resolved in minutes by an extremely helpful and friendly representative when I called the customer service phone number. I didn’t even have to wait long for someone to answer. Not sure what all the bad reviews are about. My experience has been surprisingly better than nearly any company I ever dealt with. I recommend using this company.

purchased an ebook. I could not download the ebook. the only access it gave was to read the book on their site. It kept talking about downloading it, but it never gave me the option. I am no longer purchasing christian items from them over an $11.99 item. Surely, they are not Christian. They are fraud artists, as AI has described them.

These guys are the worst. I hate to say this about what should be a Christian organization. I am cancelling my account. I ordered a book on May 8. Haven't received it yet. And Jason, the customer service rep, couldn't tell me anything and gave me a bogus number Really? I am a pastor, and the Bible says things should be done decently and in order. I'm done.

Terrible customer service! Argued with me about my order. I placed an order in April 2026 and during the placing of the order of NeeDohs, the website said nothing about the order being on back order and would NOT arrive until August, October and even into November. I got an email AFTER placing my order that it would take that long. Customer service argued with me and told me that the website said that at the time of purchase. LIES!!! Don’t use this company!

I also was "wowed" by the prices, stock and the fact of the name having the title of Christian in it. I made a huge mistake. Were they affordable? about the same as Amazon. Nice selection, yes. Customer service wasn't rude but very unwilling to help too. They sent out Bibles that had been personalized with names and I guess returned and they partially covered the names with something, sticking the Bibles in boxes as if they were new. Normally I just don't even bother with companies like this and simply never purchase from them again and make sure that whatever they did is passed along our network as well. Yet, the company has the name Christian in it, I bet it was bad employees or a mistake or something and they don't know... long story almost over, it wasn't, they knew, they really weren't concerned, it was my fault somehow and they don't compromise when money is involved. Insane. (If money ever makes me do something against Him or His word. I am okay sleeping on the street.) Although I didn't ask for a discount or anything, this was a purchase for a new Bible group that will be opening a school. I told her that if she felt it in her heart that they did wrong in fulfilling the order, they could simply send more of the same Bibles I had ordered to the shipping address. She either felt no wrong or shame, or that even a few Bibles being sent to people who have none would be too much for them. I do this often on a personal basis, so no. I don't want to use this company ever again and I hope that they change either their name or their way of thinking.

It's no surprise this website gets only 2.3 stars out of 5. Absolutely horrible customer service. Rigid and inflexible when mitigating issues. They'll gladly take your order, but when they can't fulfill it for some reason, they continue to make promises and string you along. I thought I would support the christian companyinstead of the mega-conglomerates. Nope. headed back to Amazon...

I have been buying from here for years. Never any problems with delivery, returns or refunds.

“Rewards” program costs $16.95 a month!!! Read the fine print! Never again!