Christian Book DistributorsReviews of christianbook.com

I have ordered Christian Books on a number of occasions; however; Lately it has become a nightmare. I understand that they are moving locations (it has been going on since June 2026), but that is no excuse for their lack of customer service. I ordered a Strong's Concordance (which did not show as out of stock) on July 27, 2026 for my wife's birthday in Mid August 2026, I received a notice saying it was out of stock and would be in stock on August 3, 2026. It showed in stock on the 3rd; however was not shipped. I have contacted their customer service to include supervisors, who advised me that they have contracted through another warehouse, that I can not cancel the order and that I have to wait for it to be delivered before I can cancel the order, and then, I can send it back and get refunded for the concordance, less shipping fees. As of August 3, 2026, the status shows that they are processing my order, but it has not shipped. As of today, August 19, 2026, the tracking still shows processing but not shipped (17 days in the same status). The quality and customer service of this organization has plummeted. Their excuse is still that they are in transit to their new warehouse. This is not adequate.

I ordered some Bibles for my sons for Christmas and believed I was making a one-time purchase. Somewhere during the checkout process, I was apparently enrolled in a rewards program. I may have been in a hurry and missed something, but I certainly don’t remember intentionally signing up for a recurring paid membership. Eight months later, while reviewing our credit card statements, we discovered that we had been getting charged for this program the entire time. I understand that ultimately I need to pay closer attention during checkout and do a better job regularly reviewing our credit card statements. That’s on me. However, I also believe businesses should make recurring paid memberships very clear during the purchasing process rather than allowing customers to unknowingly enroll. It’s especially disappointing when you’re purchasing Bibles from a company presenting itself as Christian. Apparently I’m learning two lessons from this experience: review my credit cards more often, and don’t assume a Christian website won’t use the same questionable subscription tactics as everyone else. I would encourage anyone ordering from this company to carefully review every box and option during checkout and then watch your credit card statements afterward.

I ordered a bible with my full name to be printed on it. Waited 3 weeks and finally called. They said imprinting is no longer available and i wont be charged for it. I explained to the gentlemen, if i wanted a regular bible i wiuld have gone to barnes and noble instead of waiting 3 weeks and still didnt get it. I asked to cancel the order and he was unable to cancel it and refund me. Instead he had to send a shipping label which will come with the bible yet the bible will still take another 2 weeks. I also asked why they provided the service of name imprinting if it's not truly available?? He said their warehouse is moving and it was 2 weeks prior they found out but im confused because i ordered 3 weeks ago therefore i should still have been able to get my order in. I would have been treated better by unbelievers than this. Not sure why they have a company just to defile the name of God and all of christianity with this type of service. Really sad. Then they don't even attempt to make amends with their clients for this terrible service and all the wasted time and frustration.

Waited weeks for my full order..all of which said it was in stock.Received a few items.. Called to find out where the rest of my order was and they didn't know...said l would not be charged for unreceived items..l will be making sure they dont charge my account on future statements..l will not order from them again and wont recommend them.

alsoutly trash ebooks

Took illegally money from my card without authorisation and the book was already paid. I needed the money for my medicine and the Manager hung up on me and they refuse to reverse it. They call themselves Christians. They should be closed down they are dodgy. I will report them the authorities and get the Manager fired.

I rarely leave negative reviews, but I feel other customers should know what happened. I placed my order on May 31 and waited over a month with no shipment. During that time, I called customer service twice. The first time I was told it would take about 18 days. After nearly a month with no tracking, I called again and was told they were having problems and that it would ship soon. After waiting more than a month, I requested that my order be canceled before it shipped. Instead of honoring my cancellation request, the order shipped afterward. The supervisor later explained they were experiencing supplier delays and warehouse technical issues and said they were “unable to cancel” my order. While I appreciate the apology and the prepaid return label, I don’t believe internal business issues should become the customer’s responsibility. As a small business owner, I understand that mistakes happen. What builds customer loyalty is how a company responds when they make one. In my opinion, a company that delayed an order for over six weeks and then shipped it after the customer requested cancellation should do more than simply ask the customer to return it for a refund. A partial refund, store credit, or another goodwill gesture would have shown that customer satisfaction truly mattered. I expected better from a company that serves the Christian community. Unfortunately, this experience left me feeling that policies mattered more than the customer.

This platform used to be great, but the new ebook feature is a huge step backward. You can no longer download the EPUB file and you’re forced to read everything through their online reader, which is incredibly inconvenient and annoying. It’s also misleading, because the email still says the book is “ready to download,” even though that’s not how it works anymore. It feels like a poorly implemented change, and honestly, if you want actual EPUB files instead of being locked into yet another online reader, stay away.