ChowNowReviews of chownow.com

A coworker made a group order on 8/15/24 at about 11:15am for delivery and order with Chow now. After the payment was made for delivery with a tip, it states “ to pick up at 11:45am. If it was a pick up,order would have been made directly from the restaurant itself. This is a horrible rip off. Spent an hour, on hold, trying to call chow now customer service with no response.

1/5 stars - Avoid ChowNow at all costs!* I had a disastrous experience with ChowNow when I ordered 4 dishes and 4 naans from Kebab King. The order took TWO HOURS to arrive, with ZERO tracking available. When I called their support, I was absurdly offered health services instead of assistance with my order! To make matters worse, Kebab King claimed they never received my order and stated that ChowNow doesn't deliver their food. Only after I left a review on Trustpilot did my order magically arrive - but with only 2 kebabs instead of 4 and NO naans! The tracking information appeared a day late, adding insult to injury. It's clear that ChowNow is a company that needs serious regulation. Their lack of transparency, accountability, and customer care is appalling. Lesson learned: avoid ChowNow at all costs! *UPDATE:* I hope someone from ChowNow takes responsibility for this fiasco and takes immediate action to rectify their glaring issues. Until then, I'll be taking my business (and appetite) elsewhere.

Awful. My food never arrived, despite that it showed as "delivered" in the app. I called the restaurant and they said there was nothing they could do and said I had to call ChowNow. I could not readily find a phone number on their website and the chat said "unavailable" so all I could do was text. No one replied on text, so I googled a number and called them. The person I spoke to said she had to put me on hold while she called Uber Eats. What does Uber Eats have to do with ChowNow? Is ChowNow just using Uber Eats? If I had known that, I would potentially not have used them at all since I have had enough bad experiences with UberEats in the past. She said they will refund my money, but it will take 5-7 business days so now I have to watch my credit card to see that the refund actually comes through. This ordeal took two hours from the time I placed the order to the time I got through on the phone, and then walked out to pick up some other food, and came home to finally be able to eat. Are the drivers just stealing the food at this point? Awful. I am done with meal delivery services after this and several other bad experiences.

Chow Now is a criminal organization. They copied the website of the restaurant I wanted to order from in Sarasota, Florida. They doubled the prices on the restaurant's menu. They took the tip I left for the restaurant workers. And when the restaurant informed me some of the items were no longer on their menu, Chow Now refused to refund the money. Chow Now charged me $75 for 3 small appetizers. Chow Now should change their name to Steal Now. They add nothing to the transaction. They just rip off money and make problems. Suggest you avoid them.

I placed an order for pick up, and they gladly took my money for it. I drove to the restaurant and it was closed, shut tight with no one there. It has now been FIVE DAYS and ChowNow keeps putting me off and giving me the runaround about refunding my money. They are refusing to refund it, claiming "the store isn't responding" and I am going to have to file a chargeback with my bank

fart on chownow, how is this entity still functioning? They're absolutely terrible. I almost lost $65 and had to drive to the pizza place to fix what they screwed up two hours later. no customer service whatsoever. I hope they rot and burn.

Failed to deliver my food on time. When I spoke to customer service, they lied and told me the delivery was only a few minutes out as I watched the online tracker that showed the driver was not moving. Ten minutes after the new promised delivery time, the driver finally started moving and made other deliveries until my food was cold and nearly an hour late. Customer service offered only a $10 credit for future orders which was not even close to covering the $75 price of the order that they ruined.

I placed an order and called the restaurant 10 mins after the expected delivery to find out that a driver picked it up that moment. 40 mins later, I get a text saying that the delivery guy was approaching. Nothing for 10 mins. Tried to get on support chat online and after 20mins, I started a text chat. Took another 10 mins and then back and forth with the person claiming the food was delivered. I asked for confirmation that a refund was issued, but nothing. I will dispute this with my CCC, but I am no longer going order from this restaurant as they only use this for online order and deliveries.