ChowNow is an online food ordering platform that connects customers with local restaurants.
ChowNow (chownow.com) has 181 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Sara M.
I put my order in at a restaurant early in the day to have food delivered for a group dinner at 5:45pm. Our food didn't show up until 6:30pm. From the ChowNow map it seemed like they had the driver going way out of the way to a far away location in between picking up our food and coming to my place, which is a 10 minute drive from the restaurant. I know it wasn't the restaurant's fault because I called them and they confirmed the food had been picked up on time.
Marissa
Went to make an order at a local Thai restaurant and then needed to cancel the order. The order total was $15 and when I contacted ChowNow after waiting over 20 minutes, I was told that they cannot refund if the order had already been made...which is a strange policy considering the wait times to get a hold of anyone in customer service. I ended up contacting the restaurant directly and got everything resolved. Don't bother calling this company if you need a refund because they will do whatever they can to not process it. Save some time, call the restaurant directly and DO NOT pay through ChowNow.
Christian B.
Lets you go all the way through, including entering payment info and then will not confirm the order. Every Time. After several tries on different dates... I quit using the online order. I call in. What a pain in the a$$.
