ChowNowReviews of chownow.com

Tried to cancel the order with the incorrect restaurant and no resolution. I was on the phone for over an hour with a promised a refund from the restaurant and never got anything. I will never use ChowNow or tres Potrillos again! This is a huge disappointment.

This was the absolute worst experience I've had with a food delivery service! Please think twice, local restaurants, before contracting with them. I never got my food & wasted valuable time

Wow! Well I guess I’m not the only one . . . Complete fiasco. This is what kills me. The order with the restaurant on their Chownow portal was fine, my address was correct and apartment number is listed. The order converts to Uber Eats and the address changes by 30 blocks and doesn’t list the apartment number. What the what?!?! In the Seattle area, being off by 30 blocks can be a huge deal for time to change course. There was a highway closed for construction between us and the incorrect address and the driver tried to get it to us. Conversing with the customer service they tell me to bring it up with UberEats that the address didn’t port over correctly. Sooooooo I’m evidently now the CTO for Chownow and UberEats. Good times! Never got our order, but it looks like refund went through. I’m a controller (I just moonlight as an IT whiz for poorly run businesses) and I can’t imagine all the chargeback requests this company must deal with.

Without adding my own detailed story, more-or-less the same as all the others, I just want to ask why any restaurant would align itself with this Company with these sort of reviews.

They are a bunch of criminals. You can pay for a year of service in advance and only use 5 months and they will not budge to try and provide a partial refund; despite being previously told you would get one. They have not helped my business at all. We did not use their POS this company is a joke and I cannot wait for karma to do its thing with them. I should’ve paid more attention to the terms, typically when people have no refund policies like this; it’s a sign their asses won’t be good!

After using Chow Now numerous times, I was disappointed with their service last night. I ordered delivery of 3 dinners from an upscale downtown restaurant and included a generous driver tip. When my delivery did not materialize, I contacted first the restaurant, who had the meal waiting for pickup, and then the Chow Now customer service. Following extended hold times, I was advised to reorder and pay a second time for the meal delivery; customer service could only offer a 50% refund for the first order. I ended up retrieving my own cold meals. Will not rely on this service again until their customer service greatly improves.

Ordered a pizza. was supposed to receive in 30 min still not delivered 1.5 hours later. Called Chow now and they said sorry. I said that is OK give me a refund and they said no refunds whether they deliver the food or not.

This was the worst experience I've ever experienced with a food delivery service! I got nothing but excuses and the run around for a missing order that was picked up by the driver, but after 30 minutes AFTER it was promised the delivery did not show up. Called the restaurant whete I ordered, and they referred me back to the delivery company. In order to compensate for the late non-delivery, they refunded my money, still thinking it would be delivered. After contacting Chownow multiple times, they kept saying the order could not be changed. I WAS NOT TRYING TO CHANGE MY ORDER, I was only trying ro track down my order. 2.5 hours after my order was placed and paid for they said they no longer had the driver information and could not track the order. What a waste of time, and terrible service. Please don't use this company.