ChowNowReviews of chownow.com

Even worse than DoorDash! Hard to believe any company could be worse than DoorDash, but as another reviewer said, ChowNow is more like ChowNever. It’s been more than two hours since I ordered my food and it was never delivered. They have been texting me giving me a run-around for over an hour since I asked where my food was since it was never delivered, and they still have not redelivered the food. They also have not refunded. Not sure why any restaurant would contract with this absolutely terrible service. This is the worse customer service I’ve ever received.

The chownow people never saw my food delivery until the food had been ready for over an hour at the restaurant and we contacted them! After an unsatisfactory text exchange we opted to get a refund and finally ate something we made ourselves at 10pm. Then the texts continued to come in after 12am when we were sleeping. Not a good business model!

Trash ,delivered to the wrong address customer service is a joke

Do not create a chownow account, deleting it will be an absolute nightmare.

Ordered from Basil Thai Uptown. Around 7:20 PM. Sure, with tip and fees extra $15, but worth it. Was a rough day at work. Umm…said food was delivered at 8:10 PM. Check front door…nothing. Call restaurant at 8:25 PM…they said still there. Arghhh. Don’t take my order ChowNow if you can’t fulfill your obligation. Customer service said would refund my money. Did the next day. Still / will avoid using them. I was ‘hangry’ for sure. Will go pick up myself next time.

The restaurant only received around 10 orders a month and got charge for $242.80 a month for their stupid service hard to make any changes. Just found out and never again. This chownow business should be out of business soon. Money stealer.

Ordering was easy. Food never aryiced

Not sure what these restaurants using chow now are thinking, but this company is awful. I’ve tried to use them twice now. The first time they quoted me a two hour delivery on something that I could’ve picked up in about 20 minutes tonight. The pizza that they deliver was cold and the driver had held the box on an angle so it destroyed half the pizza as the pizza slices were smashed up against the box so of course you called the restaurant they take no accountability for it because it’s not them. Customer service for now is helpful but this is a disaster.